Anuugo Lawson
Summary
Goal-oriented individual with a pleasant personality and a tenacity that knows no restrictions. A multitasking Associate considered highly ambitious, willing to meet or exceed monthly quotas and capable of maximizing brand awareness. Results-oriented Customer Service Professional who excels at uncovering customer needs, finding solutions and handling objections. Top performer with a consistent track record of meeting and exceeding goals.
Overview
6
6
years of professional experience
Work History
Traffic Clerk Lead
DHL Supply Chain
100 W Manor Way, Robbinsville Twp, NJ 08691, NJ
09.2018 - 03.2021
- Maintained accurate records in Manhattan, including materials weights, bill amounts and identified variances.
- Answering over Hundreds of emails making sure all are read and responded to on daily basis.
- Processed customer order, quote and return transactions and offered additional products and services.
- Compared shipping orders and invoices against contents received to verify accuracy.
- Corresponded with carrier representatives to make arrangements and provide instructions for shipment and delivery of orders.
- Investigated and adopted optimal shipping and receiving strategies, selecting best carriers, routes and methods to minimize costs and enhance schedules.
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Boosted inventory and recordkeeping accuracy by conducting thorough inspections and comparing shipment contents with documentation.
- Drafted and managed work and shipping orders, bills of lading and shipping route materials for accurate and compliant recordkeeping.
- Conducted research to address shipping errors and packaging mistakes.
- Over seeing drivers to make sure priority trailers get unloaded in timely manor.
- Making sure there is enough work on the floor and that all Inbound associates sty on task.
- Increased efficiency and team productivity by promoting operational best practices.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Communicated with vendors regarding back order availability, future inventory and special orders.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders and resolve item issues.
- Trained staff on operating procedures and company services.
- Developed and managed document tracking procedures and data gathering processes.
- Balanced workloads and assigned specific tasks to team members in order to accomplish objectives.
- Supported reporting, accounting and recordkeeping staff with accurate updates regarding shipment information.
Receive Inbound Dock Tier III Associate
Amazon
2651 Oldmans Creek Rd, Logan Township, NJ 08085, NJ
02.2016 - 05.2018
- Unloaded pallets and deliveries and organized products in warehouse.
- Double-checked cargo inventories and documentation for accuracy.
- Used strapping and bracing techniques combined with proper balancing to prevent load shifting.
- Removed debris and waste materials from machinery to reduce possibility of clogs and malfunctions.
- Receives product using frequency scanners, pulls and packs products and unloads shipments from trucks.
- Stocked, staged and transported goods
- Communicated with floor managers to determine merchandise placement.
- Verified functionality of forklifts through performance of preventative maintenance and effective troubleshooting of malfunctions.
- Boosted team efficiency by moving materials with forklifts, cranes and other equipment.
- Removed orders from storage, wrapped and staged for shipments.
- Stacked and transported all overstock to storage areas.
- Tracked time spent on assignments each day for productivity reporting.
- Stacked and stored pallets at the end of the shift to keep warehouse clean and organized.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Surrounded items in cling film, padded blankets and tape to protect from damage.
- Strapped items down over protective padding to secure throughout transportation.
Employee Services Clerk
Six Flags Great Adventure
1 Six Flags Blvd Jackson, NJ 08527
02.2015 - 07.2016
- Provide administrative support for all departments
- Follow proper procedures when clocking Team Members in or out and verify any discrepancies in departmental time sheets
- Be familiar with and enforce all company grooming guidelines
- Record, document and communicate Team Member lateness, call outs and No Call No Shows
- Review departmental time sheets hourly each operating day to ensure Team Members have been swiped out correctly and verify any discrepancies
- Understand all Federal, state and company labor laws ensuring that we are in full compliance
- Greet all Guests entering Administration building in professional manner and assist them to their destination
- Maintain strict confidentiality regarding Team Members' personal information
- Have good organizational skills and be able to communicate verbally with Guests and Team Members
- Able to work under pressure in fast paced environment, meet aggressive deadlines, and make effective decisions
- Proficient in Microsoft Office products
- Able to sit, stand, walk, or maintain continuous movement for extended periods of time
- Willing to work independently or as part of a Team
- Work weekends and holidays, with varied shifts and hours
Education
Certificate - Medical Billing And Coding
Pennsylvania Institute Of Technology - PIT
601 Walnut Street, Suite 700 East, Philadelphia2015
Certificate - Medical Billing & Coding
Kaplan Career Institute - Pennsylvania
177 Franklin Mills Blvd Philadelphia, PA 191542014
Skills
- CPR certification
- Service-oriented
- Detail Oriented
- HCPCS Coding Guidelines
- ICD-10 (International Classification of Disease Systems)
- Inbound Customer Service
- Inbound and outbound calls
- Calendar maintenance and docketing
- Inbound route planning
- Supervision
- Flexible
- Daily docket reports
- Dock safety
- Customer Service
- Problem Resolution
- Effective communication
- Freight operations
- Customer relations
- Shipping and receiving understanding
- Quality assurance controls
- High-energy attitude
- Quality control
- Client account management
- Client retention
- Customer follow-up
- Conflict resolution
- Multitasking
- Training and coaching
- Focused on customer satisfaction
- Schedule coordination
References
Name Relationship Phone
Rev. Toussaint Reverend/Family Friend (609)828-5343
Mrs. Mayberry Professor (215)595-6324
Timeline
Traffic Clerk Lead
DHL Supply Chain
09.2018 - 03.2021
Receive Inbound Dock Tier III Associate
Amazon
02.2016 - 05.2018
Employee Services Clerk
Six Flags Great Adventure
02.2015 - 07.2016
Certificate - Medical Billing And Coding
Pennsylvania Institute Of Technology - PIT
Certificate - Medical Billing & Coding
Kaplan Career Institute - Pennsylvania
Similar Profiles
Tyler GriffithTyler Griffith
Operations Supervisor at DHL Supply ChainOperations Supervisor at DHL Supply Chain
Kelvin IgbinedionKelvin Igbinedion
Inventory Control Clerk Lead at DHL Supply ChainInventory Control Clerk Lead at DHL Supply Chain
Curtis WalterCurtis Walter
Reject / Rework Technician at DHL Supply ChainReject / Rework Technician at DHL Supply Chain
Jessica ZamarripaJessica Zamarripa
Operations Supervisor at DHL Supply ChainOperations Supervisor at DHL Supply Chain
Carolyn RiveraCarolyn Rivera
Traffic Clerk-Lead at WalmartecommerceTraffic Clerk-Lead at Walmartecommerce