Anvar Ebadeh
San Antonio
Summary
Dedicated IT Support Specialist with over 14 years of experience in providing technical support across multiple platforms. Skilled in customer relationship management and project management, driving improvements in service delivery and user satisfaction while implementing effective troubleshooting methods.
Overview
14
14
years of professional experience
Work History
IT Support Specialist
Elgiganten
Helsingborg
01.2011 - 03.2025
- Provided technical support for hardware and software issues across multiple platforms.
- Diagnosed and resolved user problems with computer systems and peripherals.
- Assisted customers in navigating product features and troubleshooting devices.
- Collaborated with team members to enhance service delivery processes.
- Maintained inventory of IT equipment and ensured proper functioning of devices.
- Used remote login tools to assist clients with technical and product questions.
- Created and implemented new troubleshooting processes, improving efficiency and customer satisfaction while reducing costs.
- Troubleshot hardware issues and worked with service providers to facilitate repairs for end users.
Web Designer
Self employed
Helsingborg
11.2019 - 04.2024
- Created visually appealing graphics for web pages and digital marketing materials.
- Designed user-friendly websites for diverse clients across various industries.
- Collaborated with clients to understand their vision and project requirements.
- Managed project timelines and client communications throughout design stages.
- Developed style guides for website navigation menus, page layouts, fonts, colors and graphics.
Education
Assosiate Computer Technology - Computer Technologist
Yrkeshogskolan
Malmo,Sweden11-2011
Skills
- Software installation
- Hardware troubleshooting
- Remote support
- Network configuration
- Customer relationship management
- Project management
- Critical thinking
- Network diagnostics
- Technical troubleshooting
- Knowledge base management
Languages
English
Full Professional
Swedish
Full Professional
Refrences
- Gennet Yohannes, 210 269 3736
Timeline
Web Designer
Self employed
11.2019 - 04.2024
IT Support Specialist
Elgiganten
01.2011 - 03.2025
Assosiate Computer Technology - Computer Technologist
Yrkeshogskolan