Anveshika Prasenjeet Jaiswar
Doha,QATAR
Summary
10 years experience in sales and operations with travel and hotel industry. Willing to work in a reputed organization where my experience and skills can be utilized , thereby providing me the opportunity to grow both as an individual and as a professional and to serve my employers to the best of my knowledge and ability.
Overview
19
19
years of professional experience
Work History
Holidays Consultant
Victoria
DOHA , QATAR
2019.12 - 2020.07
- Assisted customers in selecting suitable holiday packages based on individual needs and preference.
- Developed customized itineraries according to customer requirements.
- Organized travel documents such as visas, passports and tickets for customers.
- Advised clients on budgeting tips for their holidays and other related matters.
- Ensured that all relevant paperwork is completed accurately prior to customer departure dates.
- Coordinated with suppliers to ensure timely delivery of services to customers.
- Participated in travel seminars and remained up-to-date on market trends.
- Collaborated with colleagues from other departments such as sales, marketing and finance in order to meet organizational objectives.
- Maintained relationships with travel partners and vendors.
- Utilized promotional materials and discounts to sell trip packages to clients.
Holidays & Sales Executive
Fanar Travel
DOHA , QATAR
2001.07 - 2019.06
- Created marketing materials, such as brochures, flyers, and newsletters, to promote products or services.
- Arranging flight tickets on Amadeus system and sending tickets to the corporate clients.
- Advising clients on travel arrangements like visa process,flight ticket and hotel accommodation.
- Used cold calling and networking to sell products and services.
- Keeping clients up to date with any changes.
- Making travel and accommodation reservations
- Offering face to face and telephone advice to customers
- Quoting holidays packages and converting these to bookings
- Offering sightseeing advice.
- Meeting with corporate clients and brief them about company services and facilities.
Travel Consultant
Link Travel & Tourism
DOHA , QATAR
2018.01 - 2018.06
- Assisted customers with ticketing inquiries and purchase of tickets.
- Provided customer service to passengers at the ticket counter, including checking in luggage and issuing boarding passes.
- Performed cashier duties such as handling payments by credit cards, checks or cash.
- Processed reservation changes and cancellations for customers.
- Assisted travelers with special needs or requests during check-in process.
- Advising clients on travel arrangements.
- Sending tickets to the corporate clients.
- Keeping clients up to date with any changes.
- Making tickets offers on Amadeus system.
- Verified passenger identification documents for international flights.
Holidays Consultant & Sales
Rusiya Travel & Tours
DOHA , QATAR
2017.06 - 2017.11
- Assisted customers in selecting suitable holiday packages based on individual needs and preferences.
- Provided detailed information about destinations, transportation options, accommodation facilities and sightseeing tours.
- Organized travel documents such as visas, passports and tickets for customers.
- Developed customized itineraries according to customer requirements.
- Advised clients on budgeting tips for their holidays and other related matters.
- Quoting holidays and converting these to bookings.
- Maximizing sales and customer holiday experience by suggesting upgrades
- Offering excellent customer service, dealing with complaints in a calm and diplomatic manner.
- Keeping product and brand knowledge up to date whilst having in-depth knowledge of the company's brochures and destinations.
- Analyzed competitor activities in order to develop competitive pricing strategies.
- Maintained up-to-date records of customer profiles, bookings, payments.
- Researched hotels and airfare options to best meet client needs and expectations.
- Offering sightseeing advice.
- Organizing and leading excursions and entertainment.
Sales Executive
Rezlive
DOHA , QATAR
2015.08 - 2016.10
- Created marketing materials, such as brochures, flyers, and newsletters, to promote products or services.
- Provided technical support during product demonstrations at client sites.
- Identified new business opportunities through market research, cold-calling, and networking events.
- Provided technical support for customers in resolving product issues.
- Created monthly reports outlining sales goals and progress towards achieving them.
- Attended trade shows to promote products and services.
- Contacted current and potential clients to promote products and services.
- Negotiated terms of sales agreements and developed contracts to successfully close sales.
Sales Executive
Clarks inn group of hotels
Gurgaon , DELHI
2013.12 - 2014.12
- Contracting with the travel agencies.
- Conduct sales meeting on daily basis with travel agents.
- Following up of payment with the travel agent.
- Building relationships with potential and past travel agencies.
- Attended trade shows to promote products and services.
- Provided technical support for customers in resolving product issues.
- Supported sales team members to drive growth and development.
- Resolved customer complaints regarding sales and service.
- Directed and coordinated products, services and sales activities.
Front Office Supervisor
Country inn Suites
New Delhi
2012.10 - 2013.12
- Receiving and responding as pleasantly as possible while trying to provide full information and support to the caller
- Needs to juggle between receiving calls, faxes and at the same time attending the client or customer present physically in office
- Maintaining important documents, records, and files in a proper and organized manner
- To supervise housekeeping, keep in check up-to-date stationary items, eatables and other administrative purposes
- To be of assistance to, the administrative heads of the organization
- Attend meetings and training sessions
- Is rendering the services.
- Managed inventory levels of supplies, equipment, and services used by the front office team.
- Coordinated with other departments to ensure smooth operations.
- Maintained accurate records of all guests' bookings and payments.
- Ensured proper customer service standards were met.
- Supervised front office staff, including hiring and training new employees.
- Kept close eye on front desk to promptly address and resolve issues.
- Monitored office inventory to maintain supply levels.
- Coordinated with other departments to ensure smooth running of the entire hotel operation.
Front Office Supervisor
Ramada Hotel
Gurgaon , DELHI
2012.06 - 2012.10
- Monitored front desk staff to ensure they met customer service standards.
- Trained new hires on procedures, policies, and customer service expectations.
- Processed payments for guest accounts, accepted cash or credit cards as payment.
- Coordinated daily operations including check-ins and check-outs, room assignments and special requests from customers.
- Conducted daily audits of cash drawers ensuring accuracy of funds on hand and reconciling discrepancies if any found.
Front Office Assistant
Ramada Hotel
Gurgaon , DELHI
2011.06 - 2012.05
- Greeted customers and provided assistance with inquiries.
- Organized filing system for customer records and documents.
- Processed payments from customers using cash, credit cards or checks.
- Assisted with the preparation of daily bank deposits.
- Created spreadsheets to track customer orders and shipments.
- Collected copays and account balance payments and updated account records.
- Maintained front office cleanliness and organized supplies to increase productivity.
Education
Bachelor of Science - Hotel Management
Heritage Institute of Hotel & Tourism Shimla Affiliated To Punjab Technical University
Shimla Himachal Pradesh 09.2011
Bachelor of Arts -
University of Allahabad
Allahabad06.2004
Higher secondary Course - science stream
U.P Board
01.2001
10th - High School
Uttar Pradesh
Allahabad01.1999
Skills
- Outstanding customer service
- International reservations
- Service Promotion
- Itinerary Planning
- Client Relationship Building
- Operations
- Cold-calling
- Sales strategy
Additional Information
- INDUSTRIAL EXPOSURE , Have successfully completed 6 months industrial exposure from HOTEL ROYAL ORCHID Bangalore in all major departments like Front office, food production, service, housekeeping & H.R.
Timeline
Holidays Consultant
Victoria
2019.12 - 2020.07
Travel Consultant
Link Travel & Tourism
2018.01 - 2018.06
Holidays Consultant & Sales
Rusiya Travel & Tours
2017.06 - 2017.11
Sales Executive
Rezlive
2015.08 - 2016.10
Sales Executive
Clarks inn group of hotels
2013.12 - 2014.12
Front Office Supervisor
Country inn Suites
2012.10 - 2013.12
Front Office Supervisor
Ramada Hotel
2012.06 - 2012.10
Front Office Assistant
Ramada Hotel
2011.06 - 2012.05
Holidays & Sales Executive
Fanar Travel
2001.07 - 2019.06
Bachelor of Science - Hotel Management
Heritage Institute of Hotel & Tourism Shimla Affiliated To Punjab Technical University
Bachelor of Arts -
University of Allahabad
Higher secondary Course - science stream
U.P Board
10th - High School
Uttar Pradesh
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