Fazal Sayed
Queens,NY
Summary
Customer-focused hospitality professional with experience in both hotel front desk and restaurant operations. Proven ability to deliver excellent guest service, manage check-in and check-out procedures, handle reservations, and resolve guest concerns efficiently. Strong communication, multitasking, and problem-solving skills developed in fast-paced hospitality environments. Dedicated to creating a welcoming guest experience while maintaining professional front desk standards.
Overview
7
7
years of professional experience
Work History
Shift Manager
Texas Chicken & Pizza
02.2025 - Current
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
- Promoted a positive work environment through open communication and constructive feedback.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
Front Desk Agent
Extended Stay Deluxe Hotels
01.2024 - 12.2024
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
- Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
Manager / Shift Manager
Shah’s Halal Food
02.2022 - 11.2023
- Supervised daily restaurant operations including inventory, staff scheduling, and cash handling.
- Led a team of 10+ employees to ensure smooth shift transitions and optimal customer service.
- Trained and mentored new hires in food safety, POS systems, and service protocols.
- Resolved customer issues promptly, maintaining high levels of satisfaction and repeat business.
Shift Manager / Customer Service / Cashier
Castle Chicken
11.2020 - 01.2022
- Delivered excellent customer service in high-traffic environments.
- Managed shift operations, employee task assignments, and stock replenishment.
- Handled daily cashouts and deposits with accuracy and attention to detail.
- Supported kitchen staff and ensured food safety compliance.
Cashier / Customer Service
Texas Chicken
01.2019 - 01.2021
- Operated POS system efficiently during peak hours.
- Provided friendly and timely service to customers.
- Maintained cleanliness and organization of front counter and dining area.
- Assisted with opening and closing procedures.
- Full Time
Education
High School Diploma -
Ahmad Shah Baba High School
Kandahar, Afghanistan08-2018
Skills
- Customer service focus
- Customer Relationship Management
- Schedule oversight
- Handling customer complaints
- Workplace safety
- Flexible schedule
- POS Systems (Clover, Toast, etc)
- Cash Handling & Reporting
- Conflict Resolution
- Inventory Control
Languages
English
Native or Bilingual
Pashto
Native or Bilingual
Hindi
Full Professional
Urdu
Full Professional
Persian
Full Professional
Timeline
Shift Manager
Texas Chicken & Pizza
02.2025 - Current
Front Desk Agent
Extended Stay Deluxe Hotels
01.2024 - 12.2024
Manager / Shift Manager
Shah’s Halal Food
02.2022 - 11.2023
Shift Manager / Customer Service / Cashier
Castle Chicken
11.2020 - 01.2022
Cashier / Customer Service
Texas Chicken
01.2019 - 01.2021
High School Diploma -
Ahmad Shah Baba High School