- Gym Workouts
- Enjoy participating in [activity] for overall physical and mental well-being
- Swimming
- I participate in various sports activities for physical activity, camaraderie, and personal growth
ANWAR DOUGLAS
Fulfillment Agent
Chatsworth,CA
Summary
Fulfillment Agent managing 201+ customer orders per week, reviewing 501+ order records per month, and customer follow-up for legal service packages. Balances high-volume cases with regulatory compliance, accurate data entry, and clear status updates that keep fulfillment moving. Supports quality by updating 71+ cases per day, flagging missing information, resolving discrepancies, and maintaining organized records.
Overview
1
1
Language
25
25
years of professional experience
Work History
Fulfillment Agent
LegalZoom
05.2007 - 08.2026
- Processed high volumes of customer orders by reviewing documentation and entering accurate data into internal systems to support timely, compliant fulfillment of LegalZoom services.
- Coordinated with internal teams to move orders through each fulfillment stage, clarifying requirements, resolving discrepancies, and updating case status so customers received clear expectations and consistent service delivery.
- Reviewed legal service packages for completeness and adherence to established guidelines, flagging missing or incorrect information and initiating corrections to reduce rework and support quality standards.
- Communicated with customers through approved channels to obtain needed information, explain next steps in the fulfillment process, and provide status updates while maintaining a professional, service-focused tone.
- Maintained organized digital records and followed standardized workflows, checklists, and escalation procedures to support operational efficiency, regulatory compliance, and accurate tracking of fulfillment activities over long-term engagements.
Data Entry Clerk
Catholic Charities
01.2002 - 07.2011
- Entered text and numeric data from paper and digital records into databases and spreadsheets with attention to accuracy and completeness.
- Reviewed records for missing information, spelling errors, and inaccurate numbers to improve data quality.
- Corrected data errors and coordinated with managers to obtain missing details and resolve discrepancies.
- Sorted and organized physical and digital files to support efficient retrieval and recordkeeping.
- Prepared basic reports and backed up important files to maintain accessible and reliable records.
- Protected confidential client and organizational information by following privacy and record-handling procedures.
Fulfillment Specialist
Towne Allpoints, Inc.
01.2003 - 04.2007
- Managed warehouse inventory for 100+ branded items, print collateral, and corporate gifts while maintaining accurate records and organized stock levels.
- Coordinated shipments with UPS, FedEx, and DHL to support timely delivery of time-sensitive marketing materials and client orders.
- Assembled, packaged, and shipped 100+ marketing kits, promotional materials, and event collateral weekly under tight campaign deadlines.
- Collaborated with marketing account managers to fulfill custom client orders and large-scale distribution requests accurately and on schedule.
Education
High school diploma -
Westchester High School
Los Angeles, CA06.2001
Skills
Order fulfillment
Documentation review
Data entry
Inventory control
Shipment coordination
Case status updates
Customer communication
Process compliance
Discrepancy resolution
Recordkeeping
Salesforce
Order management systems
Interests
Timeline
Fulfillment Agent
LegalZoom
05.2007 - 08.2026
Fulfillment Specialist
Towne Allpoints, Inc.
01.2003 - 04.2007
Data Entry Clerk
Catholic Charities
01.2002 - 07.2011
High school diploma -
Westchester High School