Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hi, I’m
Anwar El-Amin
St. Cloud,FL
Summary
Overview
7
years of professional experience
Work History
Primus LabsLakeland, FL
Lab Technician
06.2022 - 12.2022
Job overview
- Conducted comprehensive food safety pathogen tests for diverse companies and corporations in a Microbiology lab, targeting Salmonella, E-Coli, and various other known pathogens to prevent outbreaks.
- Received rigorous training in BAX, MDS, and PCR testing methodologies, adhering to Microsoft standards.
- Served as the company route driver, efficiently transporting products and supplies between various client facilities for future testing.
- Conducted on-site sampling of water, field, and product samples, particularly for clients handling fruits and vegetables, ensuring accuracy and compliance.
Publix Distribution CenterOrlando, FL
Packer
10.2021 - 06.2022
Job overview
- Expertly managed the packaging of incoming store products in high volume, diligently labeling and organizing them in plastic containers for efficient storage and shipment to Publix stores.
- Processed hundreds of products daily, maintaining accurate inventory records and routing them to appropriate storage locations.
- Ensured warehouse quality standards were upheld by promptly identifying and reporting damaged inventory to managers and coordinators.
- Skillfully sorted and packaged outgoing products, guaranteeing timely and accurate shipment to various Publix stores across the greater Florida area.
Oakland ElementaryHouston, TX
Wellness Monitor
08.2020 - 07.2021
Job overview
- Conducted thorough wellness screenings for team members, visitors, vendors, and faculty, strictly adhering to current COVID-19 screening guidelines set by the CDC by taking the temperatures of all staff and students before allowing them to enter the campus.
- Provided invaluable administrative support to front desk staff, efficiently handling data entry, call monitoring, office inventory, and internal communications.
- Assessed company operations for compliance with safety standards.
Noventis Inc.Houston, TX
Remote Customer Service Representative
03.2020 - 07.2020
Job overview
- Successfully conducted B2B cold calls, effectively promoting services offered by Noventis Inc. to clients listed in spreadsheets.
- Proficiently processed payments for outstanding bills on behalf of hospitals, banks, and various establishments under contract with the company.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
Whole Foods Market IncHouston, TX
Cashier
03.2017 - 02.2020
Job overview
- Skillfully managed POS transactions, processing checks, cash, credit purchases, and refunds with high accuracy and attention to detail.
- Provided exceptional customer service by promptly addressing inquiries about store policies, inventory, and rewards.
- Demonstrated versatility by being cross-trained in all departments, effectively training new team members on POS system operation, customer service strategies, and sales goals.
- Ensured efficient supply management based on department and customer demand.
- Recognized as Employee of the Month in July 2017 for consistently surpassing performance metrics.
Men's Wearhouse Corporate OfficeHouston, TX
Customer Service Representative
02.2016 - 04.2017
Job overview
- Professionally handled 75+ daily calls, adeptly assisting customers with order status inquiries and verifying order information.
- Conducted detailed research on customer accounts using multi-platform systems to promptly resolve issues.
- Acted as a liaison between customers and onsite management, expertly de-escalating issues and communicating effectively with customers and staff at all levels.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
Chance Technology EdgeHouston
High School Diploma
05.2007
University Overview
Skills
- Laboratory Testing (BAX, MDS, PCR)
- Inventory Management
- Packaging and Shipment
- Customer Service
- Administrative Support
- Communication
- Adaptability
- Problem Solving
- Peer Mediation
- Positive Attitude
- Attention to Detail
- Verbal and Written Communication
- Preventive Maintenance
- Analytical Thinking
- Compiling Information
- Team Management Certification
Accomplishments
Accomplishments
- Earned a Team Management certification validating necessary skills that specialize in how to be an effective leader.
Timeline
Lab Technician
Primus Labs
06.2022 - 12.2022
Packer
Publix Distribution Center
10.2021 - 06.2022
Wellness Monitor
Oakland Elementary
08.2020 - 07.2021
Remote Customer Service Representative
Noventis Inc.
03.2020 - 07.2020
Cashier
Whole Foods Market Inc
03.2017 - 02.2020
Customer Service Representative
Men's Wearhouse Corporate Office
02.2016 - 04.2017
Chance Technology Edge
High School Diploma
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