Anwar Hussain
Bronx,NY
Summary
Reliable Uber Partner with a proven background in customer service and transportation logistics. Possess strong skills in communication, problem-solving, and time management which have been crucial to maintaining high customer satisfaction ratings. Experience includes managing schedules efficiently, ensuring rider safety, and maintaining vehicle upkeep. This role has honed abilities in multitasking, remaining calm under pressure, and handling disputes professionally for positive resolutions. Highly skilled in navigating diverse routes with an emphasis on safety and time efficiency. Experience includes operating a wide range of vehicles, from luxury sedans to large shuttles, ensuring passenger comfort and adherence to schedules. Possess strong communication skills for effective interaction with passengers, coupled with the ability to quickly adapt to changing conditions and resolve issues proactively. Contributed to increased customer satisfaction through exceptional service and reliability in previous roles.
Overview
18
18
years of professional experience
Work History
Uber Partner
Uber
San Francisco, CA
09.2015 - Current
- Greeted passengers and provided a safe and comfortable ride to their destination.
- Organized vehicle maintenance and ensured it was up to date with all required certifications.
- Maintained cleanliness of interior and exterior of vehicle.
- Assisted passengers with loading luggage into the trunk of the car when needed.
- Filed accident reports as necessary if an incident occurred during a trip.
Barista
Birreria Rooftop
New York, NY
06.2012 - 09.2015
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Ensured all equipment was maintained in proper working order according to manufacturer's instructions.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Monitored inventory levels of supplies and restocked when necessary.
- Followed safety procedures while operating machinery such as grinders and espresso machines.
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
Dunkin Donut
shift manager
Sunnyside, NY
06.2006 - 06.2012
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Assisted with customer requests and answered questions to improve satisfaction.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Exceeded customer satisfaction by finding creative solutions to problems.
Education
High School Diploma -
Ragnagor High School
Bangladesh01-1999
Skills
- Flexibility
- Efficient driving
- Punctuality
- Passenger transportation
- Communication
- GPS Proficiency
- Records Management
- Vehicle inspections
- Schedule Management
- Problem-solving abilities
- Clear Verbal Communication
- Maintain passenger safety
- Professionalism
- Passenger safety management
- Conflict de-escalation
- Critical Thinking
Languages
Bengali
Native/ Bilingual
English
Professional
Timeline
Uber Partner
Uber
09.2015 - Current
Barista
Birreria Rooftop
06.2012 - 09.2015
Dunkin Donut
shift manager
06.2006 - 06.2012
High School Diploma -
Ragnagor High School