Anwar Ismaili

• Lead agency onboarding, enhancing efficiency and tech use for seamless integration.
• Implemented automated solutions, reducing approval delays from two weeks to 3 days and improving onboarding speed.
• Prepared applications, documents and data to renew insurance policies.
• Reviewed outstanding requests and redirected workloads to complete projects on time.
• Notified insurance agents and accounting departments of policy cancellations and changes.
• Posted payments to accounts and maintained records.
• Checked documentation for accuracy and validity on updated systems.
• Gained strong leadership skills by managing projects from start to finish.
• Managed collections and successfully recovered 40% of $150K in outstanding policies.

• Used consultative sales techniques to understand doctors' needs and recommend relevant products and services.
• Followed up with existing practices managers to provide additional support and address concerns.
• Stayed knowledgeable on the latest Sales growth and EMR innovations and technological advancements through continuous training.
• Achieved 450% of sales targets in Q1, maintaining 125% thereafter.
• Documented client interactions, sales, and pitches delivered to CRM system.
• Facilitated upselling by cultivating productive relationships with doctors, doctors' office staff, and clinical center personnel.
• Supplied specialty doctors and doctors with in-depth information on Tebra overall Suite.

• Orchestrated end-to-end sales cycle, securing high-profile clients like SciFoods, Peter Thomas Roth and Oddball
• Expedited deal closures by 30%,surpassing team average
• Managed sales cycle to maintain solid customer base.
• Reached average of 90% of sales goals each year.
• Contributed long-term sales strategy ideas to the team to promote continuing business success.
• Mastered and constantly improved sales prospecting, follow-up and upsell processes.
• Leveraged CRM to collect, organize, and manage sales data and customer information.

Negotiated prices, terms of sales and service agreements.

• Maintained current knowledge of evolving changes in marketplace.
• Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
• Reviewed customer inquiries to understand project scope while managing internal delivery mechanisms.
• Captured opportunities for additional sales during project implementation and rollout with existing accounts.
• Gained customer acceptance by demonstrating cost reductions and operations improvements.
• Provided sales forecasts within 85% accuracy each quarter, third top performer.

• Tracked and processed an average of 60 customer account requests and applications daily.
• Collected, arranged, and input information into database system.
• Verified customer identity and reviewed documentation for accuracy.
• Analyzed and investigated clients to conduct detailed customer due diligence and enhanced due diligence review.
• Optimized customer experience by delivering superior services and effectively troubleshooting issues.
• Facilitated communication with the onboarding team to gather information and onboarding documentation.
• Responded to all client inquiries and asked appropriate questions to facilitate resolution.
• Answered customer questions and explained available services such as deposit accounts, and securities.

• Building long-lasting, mutually beneficial relationships with external contacts and internal departments to create a better customer experience
• Create comprehensive business plans to facilitate the accomplishment of business objectives and present products to prospective clients
• Ensure 100% customer satisfaction through excellent sales service and assess customers' needs and provide assistance and information on service features
• Ensure that monthly sales goals are met
• Following up with prospects several times throughout the sales cycle to ensure needs are being met
• Remain knowledgeable on products offering and discuss available options and build productive and lasting relationships with customers
• Respond rapidly to customers' complaints and resolve issues to their satisfaction to maintain the company's reputation

• Reach out to targeted clients to sell, upsell, and maintain positive long-term relationships
• Oversee catering contracts for Amazon, Deloitte, Tractor Supply Co, Vanderbilt University, and other high-level companies
• Manage and train employees on practices and procedures
• Identify and build a positive relationship with key decision-makers within and outside the company
• Enhance catering orders in the Southeast via strategic proposals
• Devise plans which resulted in revenue increment from $20,000 to $80,000 in two years
• Development of a ghost kitchen to cater for Pakistani-Indian food with an American twist in Middle Tennessee
• Develop and maintain strong client relationships and remotely manage and oversee business operations
• Cultivate standards of practice to meet client needs
• Coordinate with the business development team, client, and partners to develop winning bids and business strategies

• Analyzed business operations and identified customer needs to bring the two closer together
• Coordinated with different departments to achieve optimal work production across the company
• Handled and answered daily incoming chats, ZenDesk tickets, and de-escalation of issues
• Made recommendation for improvement to customer requests, and worked with other team members to adjust those requests to fit within the Takl platform
• Managed excel documentation of app issues, bugs, troubleshoots, and improved efficiency among team members
• Responsible for the highest amount of tickets solved in the department for 9 months consecutive with a 91% customer satisfaction rate
• Trained new employees as required and ensured they comply with Takl policies and procedures
• Trained new field ops agents and helped them transition into their solo shifts

• Acquired exclusive distribution rights and successfully launched Ok Energy Drink as a new product in the market.
• Built an outside sales team from the ground up, recruiting and training six representatives to target small businesses, specifically convenience stores, and cash-and-carry wholesalers.
• Developed sales target for the team and ensured they are met, trained and helped personnel to develop their skills
• Expanded Ok Energy Drink’s presence in Middle Tennessee from 10 stores to over 400 statewide.
• Closed new business deals by coordinating requirements; developing and negotiating contracts; integrating contract requirements with business operations
• Developed business growth strategies and plans, and implemented existing client retention methods
• Frequently communicated business progress to the management board and reported areas in need of improvements
• Identified trendsetter ideas by researching industry and related events, publications, and announcements; tracking individual contributors and their accomplishments
• Located and proposed potential business deals by contacting potential partners, discovering and exploring opportunities
• Negotiated contracts with prospective clients, identified and mapped out business strengths and customer needs