Anwar Nassan
Burbank,IL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Diligent customer service professional successful at satisfying different types of customers with creative and knowledgeable solutions. Leads teams of customer service-focused professionals to improve customer ratings, reduce complaints and increase business.
Overview
7
7
years of professional experience
Work History
Customer Service Officer
Arab Islamic Bank
02.2022 - 09.2024
- Deposit outstanding checks and post-dated checks
- Execution of currency exchange and exchange in accordance with the currency bulletin issued by the bank
- Pay the value of checks drawn on the bank after verifying their legality
- Preparing internal transfers between accounts of the same customer
- Providing cash payment and deposit services in accordance with the instructions followed in the bank
- Conducting a daily reconciliation statement for the funds with the computer balances at the line manager at the end of the working day
- Preparing the currency for deportation
- Organizing treasury records
- Securing all funds inside the safe
- Ensuring the integrity of the denominations of cash received from customers and checking them to ensure that they are free of forgery
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Conducted thorough research to provide detailed solutions to complex customer inquiries, ensuring satisfaction and understanding.
- Participated in regular meetings with supervisors to discuss challenges faced during daily operations, identifying opportunities for growth and development.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Assisted in training new hires, sharing best practices for delivering outstanding customer experiences consistently.
Accountant
Ahlia Insurance
07.2019 - 01.2022
- Answered calls, responded to emails, and spoke with clients face-to-face
- Making financial entries in accounts from debit and credit balances
- Carry out monthly settlements for agents and producers regarding their accounts
- Calculating the commissions of agents and producers on a monthly basis
- Preparing exchange vouchers and matching them with the balances of the ledger accounts for provisions
- Making entries for transferring debit and credit balances between accounts and making the necessary clearing
- Making financial settlements and matching the accounts of companies, municipalities and ministries that deal with the company
- Compiling and recording all financial information using the accounting program for all activities (revenues, salaries, discounts, expenses, advances)
- Follow-up of the receivables of the company, where I followed up and coordinated the collection of these receivables, and the results were that I collected 2 million shekels for the company within a year and a half, through settlements, calls and field visits
- Making entries for transferring credit and debit balances between accounts and making the necessary clearing
- Making financial settlements and matching the accounts of companies, municipalities, and ministries that deal with us
- Make periodic visits to the branches in order to follow up on the latest developments on financial settlements with companies or agents
Accountant
Al Badr Company for Import and Export
07.2018 - 04.2019
- Preparing monthly, quarterly, annual, and annual financial reports, comparing and analyzing them
- Follow-up checks for collection and registration on the checks accounting system
- Making invoices for sales and purchases and restricting them to the system
- Analyzing and arranging the company's receivables, sorting them from oldest to newest, and working on collecting them
- Follow up with customers regarding offers and sales
- Carry out the appropriate recording and auditing of revenues and expenses
- Preparing and submitting financial information to the concerned administrators
Marketer
Jawwal Communications Company
02.2018 - 04.2018
- Planning advertising and promotional campaigns for the products to be marketed by writing content that attracts the attention of customers
- Visiting most of the gatherings in city centers in order to target the segments of society to promote a mobile company
- Attend all activities related to the field of marketing in order to identify the campaigns to be marketed
- Conduct customer behavior analyzes to find out their buying habits and trends
- Answered calls, responded to emails, and spoke with clients face-to-face
Education
Bachelor in Finance - Finance And Banking
Birzeit University
Ramallah Palestine 06-2019
Skills
- Customer Support
- Complaint Handling
- Data Entry
- Customer Focus
- Records Maintenance
- Database Research
- Payment Processing
- Service Recommendations
- Database Management
- Account Management
- Problem-solving abilities
- Customer Service
- Administrative Support
Languages
Arabic
Full Professional
English
Native or Bilingual
Timeline
Customer Service Officer
Arab Islamic Bank
02.2022 - 09.2024
Accountant
Ahlia Insurance
07.2019 - 01.2022
Accountant
Al Badr Company for Import and Export
07.2018 - 04.2019
Marketer
Jawwal Communications Company
02.2018 - 04.2018
Bachelor in Finance - Finance And Banking
Birzeit University
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