Anwar Robinson
Memphis,TN
Summary
Talented Claims Adjuster emphasizing effective time management, cost control and mediation. Self-motivated and customer-focused. Experienced insurance professional with 13-year career assessing properties, determining liabilities and negotiating settlements. Detail-oriented, observant and knowledgeable with excellent interpersonal and documentation skills. Efficiently handle high case volumes with accuracy and care.
Overview
18
18
years of professional experience
1
1
Certification
Work History
General Adjuster
American National Insurance Company
Memphis, TN
08.2018 - Current
- Reviewed and evaluated property damage claims to determine coverage, liability, and compensability.
- Conducted investigations to identify the cause of loss and extent of damages.
- Analyzed insurance policies for language, terms, conditions, exclusions, endorsements.
- Performed site inspections to evaluate potential risks or hazards associated with insured properties.
- Collaborated with engineering experts to develop cost estimates for repairs or replacements.
- Negotiated and settled claims according to information presented through reports, research and data verification.
- Investigated claims, conducted field audits, determined losses and reported findings.
- Conducted witness interviews to assist claim information gathering process.
- Communicated with personnel and legal counsel on claims involving litigation.
Catastrophe Claims Adjuster
Nationwide Insurance Company
Memphis, TN
08.2012 - 08.2018
- Investigated and analyzed claims involving property damage due to catastrophes, such as floods, hurricanes, tornadoes and earthquakes.
- Assessed the extent of damages caused by a catastrophe and estimated repair costs.
- Conducted on-site inspections to verify the cause of loss and determine coverage for insured losses.
- Prepared detailed reports outlining the investigation process, findings, recommendations, and settlement amounts.
Assistant Store Manager of Operations
Lowes Home Improvment
Memphis, TN
01.2006 - 08.2009
- Assisted in the development and implementation of store policies and procedures.
- Monitored employee performance to ensure compliance with company standards.
- Performed regular inventory audits to maintain accurate stock levels.
- Scheduled staff shifts and managed payroll records for all employees.
- Provided customer service support, including resolving customer complaints and inquiries.
- Coordinated daily operations and ensured efficient workflow throughout the store.
- Developed weekly sales reports to track progress towards goals.
- Trained new staff on operational procedures, product knowledge, and customer service practices.
Education
Some College (No Degree) - Social Sciences
Louisiana State University And A&M College
Baton Rouge, LASkills
- Property Adjusting
- Policy Investigations
- Workers' Compensation Claims
- Insurance Fraud Expertise
- Risk Assessment
- Claims Processing
- Property Claims
- Claims File Management Processes
- Claims Investigations
- Interviewing Techniques
- Allocating Claims
- Best Practices Implementation
- Coverage Assessments
- Xactimate Certified Large Loss
Certification
- Licenses for property and casualty in all states, with home state of Oklahoma
- Xactimate Certifications
References
References available upon request.
Timeline
General Adjuster
American National Insurance Company
08.2018 - Current
Catastrophe Claims Adjuster
Nationwide Insurance Company
08.2012 - 08.2018
Assistant Store Manager of Operations
Lowes Home Improvment
01.2006 - 08.2009
Some College (No Degree) - Social Sciences
Louisiana State University And A&M College