Anwar Sakeena Naqvi

Scrum Master & Product Manager in Data Management team and primarily responsible for the following:

• Leading the adoption, utilization, and optimization of home-grown integration tool & it’s capabilities across client-based programs which would include the estimation, planning, execution, tracking, and reporting of the projects across all regions.
• The role involves collaborating with cross-functional teams, communicating project status updates to stakeholders, monitoring project timelines, identifying potential delays, and implementing corrective actions to ensure timely project completion.
• Responsible for product-based model readiness program for teams by defining the standards & transitioning the team; resulting in streamlined JIRA usage and improved team productivity.
• Working with Stakeholders in gathering requirements, defining milestones and other parameters to complete the projects under a program.
• Monitored progress of each sprint through metrics tracking tools like JIRA.
• Developed user stories, acceptance criteria, and mockups for new features.
• Developed strategies for implementing new technologies within organizations.
• Managed multiple concurrent projects while meeting all deadlines.
• Generated cost estimates for projects based on labor hours, materials costs and other factors.
• Managed projects through pricing, staffing and ensuring that projects are produced on time, within budget and of superior technical quality.
• Communicated regularly with stakeholders to ensure alignment on product strategy and vision.
• Monitored performance metrics post-release to evaluate success of new features or products.
• Establish & manage the New Joiner’s Readiness program for the team.
• Manage & review project status & effort tracking from the team & pre-process it for report generation.
• Managing team accomplishments & getting them published on the Global SharePoint.
• Responsible for work & project allocation based on the resource bandwidth to optimize resource utilization, ensure timely project delivery, and maintain a high level of productivity across the team.
• Responsible for data management of the accounts assigned for being onboarded including the contractual SLA implementation.
• Responsible for collaborating across cross-functional teams from design, marketing, sales, engineering & reporting to define ITSM standards for the new onboarding clients for operational readiness.
• Responsible for product demonstration to account stakeholders post enabling & onboarding the client.
• Responsible for product validation and documentation.
• Working with cross functional teams to define process and SLA for client to be followed by support teams after the Go-Live.
• Assist the SLM team with defining the SLA’s for the client and guide the team to configure it in the Service Now tool.
• Identify and drive new opportunities for improving employee experience via employee engagement program through Conceptualization and implementation of Mentor-Mentee program on organizational level based on the Employee Feedbacks.
• SharePoint migration via Microsoft Power Automate
• Trained personnel on the use of new technologies or enhanced features of existing technologies.

• Change Manager for Service Management to work on critical change and incidents.
• Organizer of CAB Meeting.
• Problem manager for Service management.

• HP Service Manager L4 (TECHNICAL CONSULTANT)
• Individual contributor working with the client in analyzing the request or issues.
• Provide solution to the issues based on the framework.
• Core member of release management.
• Responsible for documentation management involving process being followed as well as Business Requirement from client.
• Responsible for On-Demand reports from client along with Data analysis.
• Mentor for the team as SME of HPSM.

• HP Service Manager Engineer
• Customization of HP Service Manager 7.01 as per the Client & ITIL Certified professionals.
• Customization /Configuring the modules: Service Desk, Incident Management, Change Management, Problem Management, Known Errors.
• Responsible for creating and maintaining the CMDB.

• To act as a Coordinator between Shiiksha (NIIT) & different Missionary School’s
• To teach and impart knowledge to students in the schools {assigned through the SHIKSHA program}.

• To teach and impart knowledge to students
• To handle and operate batches.