Anwor Ramadan
Chesapeake,VA
Summary
Detail-oriented professional experienced in enhancing customer satisfaction and managing office operations. Leveraged conflict resolution and effective communication skills to create positive experiences for clients and team members while upholding discretion, integrity, and honesty.
Overview
3
3
Languages
2
2
years of post-secondary education
9
9
years of professional experience
Work History
Managing Assistant
Fam llc
Chesapeake, VA
01.2020 - 12.2025
- Coordinated team schedules and managed daily operations to ensure efficient workflow.
- Enhanced customer satisfaction by providing clear communication and responsive support.
- Supported project planning by tracking deadlines and deliverables effectively.
- Assisted in preparing reports and presentations for management meetings.
- Managed payroll and bookkeeping processes to maintain accurate and timely financial records.
- Communication between clients and contractors
- Greeted visitors upon arrival at the office and directed them accordingly.
- Organized and managed office operations, including incoming mail distribution, filing systems, telephone coverage, supply orders and other administrative tasks.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Reviewed completed work to verify consistency, quality, and conformance.
Parent Volunteer
Chesapeake
Chesapeake, VA
09.2016 - 06.2021
- Organized community events to foster parent engagement and support student activities.
- Assisted in coordinating fundraising efforts for school initiatives and resources.
- Supported classroom activities by volunteering time during school hours and events.
- Helped improve children's reading abilities by reading books and listening to students read.
- Provided support to teachers in classrooms, libraries, computer labs and other areas as needed.
Education
Passaic County Technical Institute
Wayne, NJLicensed Nail Technician - Nail Technician
Passaic County Technical Institute
Wayne, NJ 09.2008 - 06.2010
Some College (No Degree) - Accounting
Tidewater Community College
Chesapeake, VASkills
- Office management
- Customer service
- Customer support
- Quality control
- Daily reporting
- Attention to detail
- Receipt handling
- Money handling
- Filing and recordkeeping
- Communication skills
- Conflict resolution
- Organized and efficient
- Professionalism
- Professional appearance
- Software knowledge
- Computer skills
- Answering phones
- Empathy and patience
- Work ethic and integrity
- Community engagement
- Foreign language proficiency
- Filing and recordkeeping
Languages
English
Native/ Bilingual
Arabic
Native/ Bilingual
Spanish
Elementary
Timeline
Managing Assistant
Fam llc
01.2020 - 12.2025
Parent Volunteer
Chesapeake
09.2016 - 06.2021
Licensed Nail Technician - Nail Technician
Passaic County Technical Institute
09.2008 - 06.2010
Passaic County Technical Institute
Some College (No Degree) - Accounting
Tidewater Community College