Anxhela Qosja
Somerville,MA
Summary
Dynamic professional with a proven track record at Santander Bank Us, adept in customer privacy protection and relationship building. Excelled in roles requiring analytical thinking and multidisciplinary team collaboration, significantly enhancing client engagement and service quality. Skilled in case management and bank statement reconciliation, demonstrating a commitment to excellence and regulatory adherence.
Experienced social services professional with strong commitment to fostering positive outcomes and enhancing community well-being. Adept at providing support, advocacy, and resources to diverse populations while maintaining high ethical standards. Demonstrates collaborative approach, adaptability to changing needs, and focus on delivering impactful results. Skilled in case management, crisis intervention, and effective communication.
Overview
5
5
years of professional experience
Work History
Teller Banking Representative
Santander Bank Us
02.2024 - Current
- Maintained friendly and professional customer interactions.
- Assisted customers with banking needs and inquiries.
- Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
- Demonstrated adaptability during peak business hours by multitasking and prioritizing tasks to maintain efficiency and quality of service.
Assistant Teacher
Busy Bees Day Care Center
01.2023 - 02.2024
- Assisted lead teacher in providing individualized attention to students, resulting in improved academic performance.
- Established positive relationships with parents through effective communication, fostering parental involvement in their children''s education.
- Created and developed lesson plans to meet students' academic needs.
- Created visually appealing bulletin boards that showcased student work and reinforced key concepts from lessons.
Social Worker
A2B Lifting Dignity - Restoring Hope
04.2020 - 07.2022
- Increased client engagement in treatment plans by building trusting relationships through empathetic listening and consistent support.
- Updated client documentation for accurate, compliant and current records.
- Developed and maintained strong relationships with community resources for successful referrals.
- Maintained regular contact with clients by calling and visiting clients' homes.
- Interviewed clients, families, or groups to assess situations, limitations and issues and implement services to address needs.
- Conducted home visits to assess family dynamics, providing guidance on effective communication strategies and conflict resolution techniques.
Education
Bachelor of Arts - Social Worker
Aleksander Xhuvani
Albania05-2022
Skills
- Adherence to Regulations
- Bank Statement Reconciliation
- Customer Privacy Protection
- Relationship building and management
- Case Management
- Multidisciplinary team collaboration
- Analytical Thinking
Accomplishments
- Promoted to Lead Teller based on superior performance.
- Earned " Best Service" for outstanding customer service.
- Supervised team of 6 staff members.
- Selected for the National Association of Social Workers (NASW) “Lifetime Achievement Award.”
- Demonstrated outstanding case management and dedication to clients as evidenced by repeated promotions throughout tenure.
Languages
English
Native or Bilingual
Timeline
Teller Banking Representative
Santander Bank Us
02.2024 - Current
Assistant Teacher
Busy Bees Day Care Center
01.2023 - 02.2024
Social Worker
A2B Lifting Dignity - Restoring Hope
04.2020 - 07.2022
Bachelor of Arts - Social Worker
Aleksander Xhuvani