Anxhela Shkembi
Mequon,WI
Summary
Enthusiastic and Performance-Driven Entry-Level Sales and Marketing Professional with a strong foundation in market research, customer relationship management, and digital marketing strategies. Proficient in utilizing social media platforms, SEO techniques, and email marketing to drive brand awareness and increase sales. Demonstrates excellent communication and interpersonal skills, fostering positive client interactions and effective team collaboration. Adept at analyzing market trends and competitor activities to identify growth opportunities. Holds a Bachelor's degree in Business Marketing and possesses hands-on experience through internships and academic projects.
Experienced with customer service and sales support. Utilizes strong communication skills to foster positive client relationships and facilitate sales processes. Knowledge of inventory management and problem-solving to ensure smooth operations.
Overview
11
11
years of professional experience
Work History
Sales Assistant
Miras Enterprise
South Milwaukee, WI
08.2021 - Current
- Mounted strategies to enhance product and service sales within online marketplaces, fostering consistent revenue growth. Collaborated cross-functionally with marketing, sales, and product teams to develop comprehensive brand messaging and positioning strategies, ensuring alignment with overall business objectives. Conducted market research and competitor analysis to identify opportunities for expansion and differentiation within online marketplaces, leading to the development of innovative marketing and sales strategies.
- Selected Key Duties and Achievements
- Pioneered transformational initiatives to establish and cultivate brand awareness through targeted marketing campaigns and engagement strategies.
- Demonstrated proficiency in multitasking and organizational skills, effectively managing multiple projects and tasks simultaneously to meet deadlines and objectives.
- Championed the use of data-driven approaches to optimize product listings, pricing strategies, and promotional activities, resulting in increased visibility and sales performance.
- Assisted customers with product selection, enhancing overall shopping experience.
- Managed inventory levels using automated tracking systems to ensure product availability.
Host
Mimosa
Franklin, WI
09.2021 - 07.2023
- Paved the way for company growth by providing exemplary customer service with a cheerful disposition, consistently delivering high-quality experiences to patrons. Ignited company growth by managing reservations and walk-in guests, optimizing seating arrangements to maximize table turnover and minimize wait times. Facilitated the training of new staff members, sharing best practices, and promoting a team-oriented atmosphere.
- Selected Key Duties and Achievements
- Maximized individual resources by fostering seamless collaboration with wait staff and management to facilitate timely seating of guests, enhancing overall customer satisfaction.
- Greeted and seated guests, ensuring a warm and welcoming atmosphere.
- Promoted quality awareness through demonstrated adeptness in multitasking and prioritization, employing tact and diplomacy to efficiently manage concurrent tasks in a fast-paced environment.
- Catalyzed immediate positive change by addressing and resolving customer inquiries and concerns promptly, ensuring a positive dining experience and maintaining high customer satisfaction levels.
Cashier
Meijer
Oak Creek, WI
08.2020 - 05.2021
- Tasked with overseeing proactive planning and management for maintaining a well-organized and clean work environment, ensuring smooth workflow and compliance with safety standards. Assisted in inventory management by tracking stock levels and reporting discrepancies to the management team, contributing to efficient stock control. Enhanced customer shopping experience by providing courteous and prompt assistance, and resolving inquiries and issues promptly.
- Selected Key Duties and Achievements
- Maximized organizational productivity by swiftly processing items, ensuring high productivity levels.
- Emphasized quality enhancement by handling diverse forms of payment, including cash, checks, and credit cards, with precision and accuracy using a POS (Point of Sale) system.
- Strived for state-of-the-art perfection by collaborating effectively with team members, providing support across various tasks, and ensuring seamless operations and exceptional customer service delivery.
- Maintained accurate cash drawer balances and performed end-of-shift reconciliations.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
Office Assistant
Shkembi-R-SHPK
Albania
01.2015 - 12.2017
- Laid groundwork to improve financial performance by monitoring and controlling departmental expenses and budgets, achieving significant cost efficiencies. Enabled informed decision-making and fostered continuous improvement initiatives by tracking and reporting key operational metrics. Conducted regular audits and inspections to ensure operational processes met all required standards, laying the groundwork for ongoing improvements.
- Selected Key Duties and Achievements
- Aligned the organization for growth by ensuring strict compliance with quality control, safety, and environmental standards, driving operational excellence.
- Achieved the highest standard of excellence by leading cross-functional teams to identify and implement process improvements, resulting in increased productivity and reduced waste.
- Excelled in independent thinking by developing and maintaining standard operating procedures (SOPs) to ensure consistency and compliance with industry regulations.
- Managed office correspondence, ensuring timely communication and document flow.
Education
BBA - Business Marketing
University of Wisconsin
Milwaukee, WI08-2023
Skills
- Cash handling
- Goal oriented
- Relationship building
- Stock management
- Cash register operation
- Processing payments
- Customer needs assessment
- Product merchandising
Languages
Albanian
Native or Bilingual
Timeline
Host
Mimosa
09.2021 - 07.2023
Sales Assistant
Miras Enterprise
08.2021 - Current
Cashier
Meijer
08.2020 - 05.2021
Office Assistant
Shkembi-R-SHPK
01.2015 - 12.2017
BBA - Business Marketing
University of Wisconsin
Section name
- Digital Marketing Strategies: Influenced customer satisfaction scores by designing and executing digital marketing campaigns across various platforms, driving brand awareness, engagement, and conversions through targeted advertising and content marketing.
- Market Analysis: Conceived, designed, and implemented market research and analysis to identify emerging trends and competitive landscape, informing strategic marketing decisions and optimizing sales strategies.
- Brand Development: Propelled increase in brand identity and positioning initiatives, developing compelling brand narratives and visual assets that resonate with target audiences and enhance brand loyalty.
- Lead Generation: Improved lead generation efforts through the development and implementation of strategies, utilizing email marketing and lead nurturing techniques to attract, qualify, and convert prospects into customers.
- Sales Forecasting: Enhanced quality outcomes through accurate sales forecasting methods, analyzing historical data and market conditions to set realistic sales targets and drive revenue growth.
- Relationship Management: Fostered and maintained strong relationships with clients, partners, and stakeholders, ensuring ongoing satisfaction and loyalty proactive communication and personalized service.