Summary
Overview
Work History
Skills
Timeline
Generic

Any Martinez

Summary

Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling, and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.

Overview

27
27
years of professional experience

Work History

Assistant Manager

Cocoa House Lounge
09.2021 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment..
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Improved customer satisfaction by resolving complaints and inquiries promptly.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.

Bartender

Frog Legg INN
09.2019 - 09.2022
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
  • Verified drinking age requirements of customers by carefully reviewing photo identification.
  • Helped management plan and serve bar menu exceeding customer expectations.
  • Built relationships with vendors to manage orders and negotiate costs.

Bartender

Cocoa House
05.2012 - 08.2018
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Helped management plan and serve bar menu exceeding customer expectations.
  • Practiced safe work habits, wearing protective equipment and consistently following MSDS and OSHA standards.
  • Built relationships with vendors to manage orders and negotiate costs.

Executive Assistant

Thomas Strickfaden
08.2005 - 02.2012
  • Handled confidential and sensitive information with discretion and tact.
  • Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
  • Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
  • Processed travel expenses and reimbursements for executive team and senior management group.
  • Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
  • Answered high volume of phone calls and email inquiries.
  • Screened calls and emails and responded accordingly to support executive correspondence.
  • Enhanced productivity by organizing travel arrangements and coordinating accommodations for executives.
  • Ensured smooth daily operations through consistent maintenance of office equipment, troubleshooting issues when necessary.
  • Screened calls and emails and initiated actions to respond or direct messages for managers.
  • Developed strong relationships with vendors leading to improved contract terms resulting in cost savings for the company.

Grandeette

MGM Resorts
01.1998 - 10.2005
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.

Skills

Money Handling

Customer Relations

Team motivation

Product and service knowledge

Customer rapport

Marketing knowledge

Sales Growth

Policy Enforcement

Customer Service

Team Leadership

Problem Resolution

Decision-Making

Multitasking Abilities

Timeline

Assistant Manager

Cocoa House Lounge
09.2021 - Current

Bartender

Frog Legg INN
09.2019 - 09.2022

Bartender

Cocoa House
05.2012 - 08.2018

Executive Assistant

Thomas Strickfaden
08.2005 - 02.2012

Grandeette

MGM Resorts
01.1998 - 10.2005

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Any Martinez