ANY SOTO
Queens,NY
Summary
Dynamic professional with a proven track record at Allstar Management Of NY Inc, excelling in staff management and customer service. Skilled in EMR System and adept at fostering team unity, I significantly enhanced client satisfaction and team productivity. Demonstrates exceptional attention to detail and relationship-building capabilities, ensuring operational excellence and confidentiality.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Receptionist/Manager
Allstar Management Of NY Inc
Queens, NY
05.2023 - Current
- Enhanced customer satisfaction by efficiently managing reception area and addressing client concerns promptly.
- Maintained a clean, welcoming, and professional reception area for client comfort and positive first impressions.
- Reduced wait times for clients with effective appointment management and timely communication of delays or changes.
- Improved team morale and productivity by providing ongoing support, training, and constructive feedback to reception staff members.
- Managed sensitive client information with discretion, ensuring the utmost confidentiality and adherence to privacy regulations.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Organized and updated databases, records and other information resources.
Cashier/Customer Service Representative
Bowl 360
Queens, NY
01.2022 - 04.2023
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
Special Needs Teaching Assistant
Books & Rattles
Queens, NY
05.2021 - 10.2022
- Provided one-on-one support for students with cognitive, physical, or emotional disabilities, fostering an inclusive learning environment.
- Tracked student progress through ongoing assessments, adjusting instructional methods accordingly for optimal results.
- Supported teachers by preparing materials, organizing resources, and assisting with assessments for individualized instruction plans.
- Coordinated various support services including occupational therapy, speech therapy, and physical therapy sessions as part of each student''s IEP process.
- Supported students during transitions between activities, ensuring a smooth and efficient learning experience throughout the day.
- Facilitated social skills training for students with autism spectrum disorder, enabling improved peer relationships and overall wellbeing.
- Promoted independence among special needs students by teaching self-care skills and providing guidance during daily routines.
Receptionist
Law Office Of Thomas Goodman
Manhattan, NY
02.2019 - 03.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Handled cash transactions and maintained sales and payments records accurately.
- Responded to inquiries from callers seeking information.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Managed multiple tasks and met time-sensitive deadlines.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
Education
Bachelor of Science - Healthcare Policy And Management
NYC College of Technology
Brooklyn, NY06.2027
High School Diploma -
Flushing International High School
Flushing, NY07.2021
Skills
- Public service focus
- Management
- Work Planning & Prioritization
- Relationship Building
- Attention to Detail
- Microsoft Office
- EMR Systems
- Data Entry
Certification
- Certified Phlebotomist Technician
Austin Medical Assistant Training School
May, 2024.
- Identifying and Reporting Child Abuse and Maltreatment Certification
April, 2024.
- Basic Infection Prevention in the Ambulatory Care Setting: Personal Protective Equipment/Hand Hygiene
February 2024.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Receptionist/Manager
Allstar Management Of NY Inc
05.2023 - Current
Cashier/Customer Service Representative
Bowl 360
01.2022 - 04.2023
Special Needs Teaching Assistant
Books & Rattles
05.2021 - 10.2022
Receptionist
Law Office Of Thomas Goodman
02.2019 - 03.2022
Bachelor of Science - Healthcare Policy And Management
NYC College of Technology
High School Diploma -
Flushing International High School