A'Nya Bennett
Austell,GA
Summary
Seasoned Teacher with deep understanding of lesson planning, classroom management, and educational technology integration. Demonstrated ability to differentiate instruction to meet diverse learning styles and needs. Strong communicator with a knack for fostering meaningful relationships with students, parents, and colleagues. Proven track record of creating engaging learning environments and promoting positive student outcomes. Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.
Overview
4
4
years of professional experience
Work History
Teacher
Global Tech Academy
Austell, GA
01.2023 - Current
- Developed and implemented a comprehensive curriculum, resulting in a 40% increase in student engagement and participation in program activities
- Led enhancement initiatives to increase the safety and security of the after-school environment by improving processes and procedures
- Successfully managed a group of XX+ students daily, fostering an inclusive and productive learning atmosphere.
- Collaborated with colleagues to plan lessons that integrate various subject areas into a cohesive unit of study.
- Created meaningful projects that allowed students to apply their knowledge in real world situations.
- Monitored student behavior in classrooms, hallways, cafeteria, playgrounds.
- Enforced school rules and regulations in order to maintain an appropriate learning environment for all students.
- Supervised after school activities such as clubs or sports teams.
Customer Service Specialist
The Brunch Trap
Atlanta, GA
11.2020 - Current
- Enhanced client satisfaction by efficiently addressing and resolving catering-related inquiries and issues, achieving a 95% client satisfaction rating
- Maintained high standards of cleanliness and organization in catering settings, ensuring compliance with health and safety regulations
- Streamlined the order and inquiry process for catering services, which improved response times by 2 days on average
- Collaborated effectively in team settings to execute successful catering events, contributing to a 30% increase in event bookings through positive client referrals and feedback.
- Performed data entry of customer orders into the company's order management system.
- Collaborated with colleagues from other departments in order to resolve customer concerns quickly.
- Developed strategies for improving customer service processes based on feedback from customers and team members.
- Maintained a high level of professionalism while interacting with customers via phone or email.
Security Agent
HSS
Atlanta, GA
05.2023 - 01.2024
- Enforces procedural rules and regulations
- Ensures the personal safety of staff, visitors, and property
- Identifies and challenges potentially unauthorized individuals in order to prevent access to restricted areas
- Operate and monitor security control panels, alarms, and related security equipment to provide area and visitor surveillance
- Submit reports of daily surveillance activity and important occurrences.
- Performed security checks of personnel, visitors and their belongings to ensure safety of the premises.
- Inspected buildings for potential hazards such as broken locks, damaged windows or faulty wiring.
- Participated in drills designed to test response times in case of an emergency situation.
Cashier Associate
Chick-fil-A
Austell, GA
09.2022 - 09.2023
- Provided exceptional customer service, consistently receiving positive feedback and contributing to increased customer visits
- Accurately processed transactions and managed cash drawer, maintaining a 99% accuracy rate in daily cash handling
- Collaborated effectively with team members during peak hours to reduce customer wait times by 25%, enhancing overall efficiency and customer satisfaction.
- Greeted customers and answered any questions they had about the store's products and services.
- Issued receipts, refunds, credits or change due to customers.
- Ensured compliance with all safety regulations within the store environment.
Education
High School Diploma -
Bennett Academy of Excellence (Home Study)
04.2022
Business Technology -
Chattahoochee Technical College
Skills
- E-Learning and Curriculum Development
- Advanced Customer Service and Conflict Resolution
- Project and Activity Planning
- Effective Problem Solving
- Collaborative Teamwork and Leadership
- Health and Safety Compliance
- Efficient Food Preparation Technique
- Curriculum Implementation
- Quality Assurance
- Attendance monitoring
- Group and individual instruction
- Safety Guidelines
Timeline
Security Agent
HSS
05.2023 - 01.2024
Teacher
Global Tech Academy
01.2023 - Current
Cashier Associate
Chick-fil-A
09.2022 - 09.2023
Customer Service Specialist
The Brunch Trap
11.2020 - Current
High School Diploma -
Bennett Academy of Excellence (Home Study)
Business Technology -
Chattahoochee Technical College
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