Anya Bennett
1 Delido Cresent, Ensome City, Spanish Town P.O,St. Catherine
Summary
Proven leader in hospitality management, adept at elevating guest experiences and streamlining operations at Grand Hotel Excelsior Port Royal. Excelled in staff training, budget administration, and ensuring health and safety compliance. Achieved significant cost savings through efficient ordering and inventory management. Known for exceptional guest relations and supervisory skills, consistently enhancing service delivery and operational efficiency.
Overview
4
4
years of professional experience
Work History
Housekeeping Manager
Grand Hotel Excelsior Port Royal
01.2020 - 02.2021
- Managed inventory levels effectively, ensuring adequate supplies for daily operations while minimizing waste and costs.
- Managed staff of twelve, housekeepers and maintenance staff.
- Investigated customer complaints promptly, seeking timely resolutions to maintain positive guest experiences throughout their hotel stay.
- Collaborated with other departments to coordinate special events and ensure seamless execution of services across all areas of the hotel.
- Placed orders for housekeeping supplies and guest toiletries.
- Assisted in budget creation for the Housekeeping Department, ensuring accurate forecasting of expenses related to staffing, supplies, equipment, and other costs.
Banquet Coordinator
Grand Port Royal Marina & Spa
02.2017 - 03.2020
- Directed and managed banquet functions for 100-150 person event.
- Maintained a high level of industry knowledge, staying current on trends and innovation to ensure continued success in the competitive banquet services market.
- Facilitated successful events by coordinating staff schedules, delegating tasks efficiently, and providing clear direction during high-pressure situations.
- Maximized venue utilization with precise space allocation planning and flexible room setups for various event types.
- Ensured regulatory compliance by maintaining strict adherence to food safety guidelines and sanitation standards at all times.
- Increased repeat business through exceptional customer service skills and attention to detail in meeting client needs.
Education
City & Guild Certificate - Food And Beverage Service
Distinction College
26 Hagley Park Road, Kingston07.2017
Skills
- Ordering cleaning supplies
- Cleaning and sanitation
- Staff Training and Development
- Guest Relations
- Scheduling and Planning
- Customer service-focused
- Task Delegation
- Health and safety compliance
- Supervisory skills
- Budget Administration
- Expense Tracking
Timeline
Housekeeping Manager
Grand Hotel Excelsior Port Royal
01.2020 - 02.2021
Banquet Coordinator
Grand Port Royal Marina & Spa
02.2017 - 03.2020
City & Guild Certificate - Food And Beverage Service
Distinction College
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