Anya Cates
Germantown,MD
Summary
Recent graduate of CNA Academy with skills and knowledge to excel in healthcare. Strong focus on customer service and dedicated to providing compassionate, quality care to patients. Proficient in computer skills for efficient navigation of electronic medical records systems and other technological tools. Eager to contribute abilities to a healthcare team that values professionalism and patient-centered care.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Certified Nursing Assistant
Adventist Health Care
Rockville, MD
10.2024 - Current
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
Lead School Age Teacher
La Petite Academy
Gaithersburg, MD
04.2023 - 12.2024
- As a Lead School-Age Teacher, I am responsible for teaching life skills and supporting academic development beyond the standard public school curriculum
- Our program offers comprehensive care for students, including breakfast before school and a snack after school
- During school breaks, we conduct a summer camp that includes field trips and interactive activities designed to facilitate continuous learning
- The summer camp provides breakfast, lunch, and snacks to ensure a well-rounded experience for the students
Receptionist
John's Hopkins OBGYN
Columbia, MD
12.2023 - 05.2024
- As a receptionist at the Howard County Johns Hopkins OB/GYN, I was responsible for scheduling appointments, checking in guests, and managing phone calls
- I also referred patients to nurses as needed
- This part-time, temporary position provided valuable experience in clinical vocabulary and workplace operations
Front Desk Manager
Sky Zone
Gaithersburg, MD
11.2022 - 12.2023
- As a Front Desk Manager, my role is to ensure that customers have a safe and enjoyable experience at our trampoline park
- I am responsible for managing all phone calls and addressing customer concerns
- Additionally, I oversee front desk revenue and handle the opening and closing of the park, ensuring it is clean and well-maintained for each session
- I manage a team of approximately 25 employees and serve as the primary point of contact for any issues that arise
Customer Service Manager / Isolationist
Giant Food
Gaithersburg, MD
05.2021 - 11.2022
- As a Customer Service Manager, my responsibilities included opening and closing the store, assisting customers with their needs, and managing the customer service desk
- I handled returns, refunds, money orders, and Western Union money transfers
- Additionally, in my role as an isolationist, I conducted comprehensive audits of the store's financials, including cash counts and reconciliation of discrepancies to ensure accuracy and prevent loss
Education
Gaithersburg Highschool
Gaithersburg, MD06.2019
Skills
- Patient care
- HIPAA compliance
- Reliable team player
- Direct patient care
- Compassionate
Certification
CNA License
Timeline
Certified Nursing Assistant
Adventist Health Care
10.2024 - Current
Receptionist
John's Hopkins OBGYN
12.2023 - 05.2024
Lead School Age Teacher
La Petite Academy
04.2023 - 12.2024
Front Desk Manager
Sky Zone
11.2022 - 12.2023
Customer Service Manager / Isolationist
Giant Food
05.2021 - 11.2022
Gaithersburg Highschool