A'Nya Collins
Fort Worth,TX
Summary
Seeking an employment opportunity that allows for continued growth of skills and experiences, while also enabling contribution as a valuable and dependable employee. Highly motivated individual who thrives on taking on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills enable effective work without constant supervision. Proven ability to quickly master new skills, making a valuable asset to any team.
Overview
4
4
years of professional experience
Work History
Leasing Consultant
FDC Management
07.2024 - Current
- Responded to requests and scheduled appointments for property showings.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Verified tenant incomes and other information before accepting lease applications.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Distributed and followed up on tenant renewal notices.
- Coordinated closely with maintenance staff to ensure apartment units were prepared for new occupants in a timely manner.
Airbnb Host
Airbnb
12.2023 - 09.2024
- Hosted international travelers from various cultures, adapting communication styles accordingly while maintaining a warm, welcoming atmosphere throughout their stay.
- Established positive relationships with neighbors and local businesses to promote goodwill within the community.
- Maintained high occupancy rates through effective marketing strategies on various online platforms.
- Developed a comprehensive house manual to provide clear instructions for guests during their stay.
- Streamlined the booking process for guests with efficient communication and prompt responses to inquiries.
- Solicited and reviewed guest feedback and promptly resolved complaints.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
Debt Collector
Pra Group Inc
03.2024 - 06.2024
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Maintained high volume of calls and met demands of busy and productive group.
- Streamlined collection processes, optimizing efficiency through automation and prioritization of high-risk accounts.
- Maintained detailed records of all collection activities, ensuring accuracy and timely reporting to management and clients.
- Resolved complex cases involving bankruptcy filings or disputed claims by working closely with internal departments and external agencies as needed.
Dispatcher
Prospect Airport Service, DFW Int'l Airport
05.2022 - 02.2024
- Answered inbound calls, chats and emails to facilitate customer service.
- Managed high-volume of inbound and outbound customer calls.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Monitored staff performance to ensure adherence to customer service standards.
- Delegated work to staff, setting priorities and goals.
- Greeted passengers, answered inquiries and directed them to appropriate areas.
- Kept detailed records of all transactions performed during shift.
- Oversaw employee work schedules and delegated daily assignments.
Sales Representative
LEI Home Enhancements
01.2023 - 03.2023
- Assisted customers in making decisions about products or services offered by the company.
- Responded to emails, telephone calls, and face-to-face inquiries from customers regarding appointment settings.
- Ensured that all customer data is kept confidential at all times.
- Created and maintained accurate and complete records of all customer interactions in job-related software.
- Resolved customer complaints promptly and efficiently.
- Recorded information from potential customers regarding specific product or service needs.
- Developed and maintained relationships with potential customers through phone conversations.
- Scheduled appointments for customers based on their availability.
- Verified pricing and computed product totals to complete detailed invoices.
Caregiver
Disability Support Services
04.2021 - 12.2021
- Improved patient outlook and daily living through compassionate care.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Observed changes in behavior or physical condition that may require medical attention and reported them promptly to supervisor.
- Participated in team meetings regarding client progress or concerns raised by family members.
- Maintained clean and well-organized environment for client happiness and safety.
- Consulted with client care team to continually update care plans.
- Encouraged independence while promoting self-care skills such as bathing, grooming and toileting needs.
- Transported clients to doctor appointments and other errands using wheelchair accessible vehicles.
- Followed safe lifting and transferring techniques to transport residents.
- Maintained accurate records of services provided, changes in client condition, medications administered and other pertinent information.
- Built strong and trusting rapport with clients and loved ones.
- Accompanied clients to social events such as movies or plays.
- Administered prescribed medications on a timely basis following care plan instructions.
- Helped patients during ROM exercises to maintain musculoskeletal functions and increase strength.
- Assisted with ambulation by providing support during transfers from bed to chair or wheelchair.
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
- Assisted with meal planning to meet nutritional plans.
- Helped clients communicate with loved ones by typing written messages and relaying verbal messages.
Education
High School Diploma -
Smoky Valley High School
Lindsborg, KS10-2021
Skills
- Database Management
- Route Navigation
- Service Coordination
- Work Order Management
- Customer Relations
- Schedule Management
- Data Entry
- Dispatch Coordination
- Customer Relationship Management
- Processing Orders
- Updating Logs
- Performance Monitoring
- Sales
- Leadership/Communication Skills
- Feeding Assistance
- Behavior Management
- Meal Preparation
- Safety Compliance
- Ability to Lift
- Medication Management
- Office Management
- Clerical Support
- File Management
- Scheduling
Timeline
Leasing Consultant
FDC Management
07.2024 - Current
Debt Collector
Pra Group Inc
03.2024 - 06.2024
Airbnb Host
Airbnb
12.2023 - 09.2024
Sales Representative
LEI Home Enhancements
01.2023 - 03.2023
Dispatcher
Prospect Airport Service, DFW Int'l Airport
05.2022 - 02.2024
Caregiver
Disability Support Services
04.2021 - 12.2021
High School Diploma -
Smoky Valley High School
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