Anya Donerson
Silver Spring,MD
Summary
Hardworking sales management professional bringing 3+ years of experience in Retail industry environments combined with forward-thinking approach to developing territories, boosting efficiency and strengthening processes. Dedicated to enhancing customer retention with service-focused approaches. Demonstrated record of accomplishment in cultivating strong sales channels.
Overview
6
6
years of professional experience
Work History
Assistant Sales Manager
European Wax Center
04.2023 - Current
- drive my location to be a top-performing location as well as create outstanding customer experiences for all of our guests
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Foster a positive work environment that encourages ideas and innovative problem-solving
- Encourage associate's professional growth through achievement and accountability
- Implement and execute systems/processes consistent with a high-performing franchise.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Collected room deposits, fees, and payments.
- Answered multi-line phone system to respond to inquiries.
Sales Associate
ThirdLove
11.2022 - 04.2023
- Maintained our store KPI goals
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Handbag Sales associate
Bloomingdale's
05.2022 - 10.2022
- Establish long term client relationships both in store and online with a total of 7 clients in a month and average about $20,000 in sales a week.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Used in-store system to locate inventory and place special orders for customers.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Developed strong rapport with customers and created positive impression of business.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Managed efficient cash register operations.
- Listened to customer needs and desires to identify and recommend optimal products.
Key Holder
Intimissimi
03.2022 - 05.2022
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Streamlined opening and closing procedures as integral member of store staff.
- Prepared bank deposits and drafted sales reports to keep daily processes running smoothly.
- Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
Cashier
Armani Exchange
07.2021 - 02.2022
- Scanned, bag and load purchases; process cash, credit card transactions
- Maintain a 100% CRM throughout the day
- help online customers with their inquiries while using the Hero app
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with returns, refunds and resolving transaction issues.
- Answered questions about store policies and addressed customer concerns.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Addressed customer needs and made product recommendations to increase sales.
- Tallied cash drawer at beginning and end of each work shift.
Store Associate
Lidl US
12.2020 - 07.2021
- Removed trash, swept, and mopped floors for professional appearance.
- Stocked shelves and organized merchandise displays for easy retrieval.
- Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
- Pleasantly greeted customers and provided prompt and courteous service.
- Cleaned and maintained store aisles and merchandise displays to provide customers with positive experience.
- Retrieved items for customers and verified prices.
- Used pallet jacks and hand trucks to move merchandise to sales floor for stocking.
- Helped customers complete purchases by moving heavy items, collecting payments, and bagging purchases.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Collected shopping carts from parking lot and returned to stand to keep lot organized.
- Maintained and controlled inventory of baked goods.
- Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise, and team performance.
- Managed all baking operations professionally and handled all problems confidently.
- Enforced compliance with food safety standards with proper food storage, sanitation and labeling.
- Developed cost-effective strategies to drive bakery sales and optimize profits.
Guest Advocate
Target
11.2019 - 01.2020
- Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
- Welcomed guests on arrival, displaying professional and friendly approach.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
- Monitored self-checkout systems and provided help in resolving complex problems.
Host
TGI Friday's Restuarant
06.2018 - 10.2019
- Well pack and distribute almost 60 orders a day to customers and rideshare service.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Assisted managers with quickly resolving service- and food-related issues.
- Leveraged POS system to manage sales transactions, process credit cards and print receipts.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Accommodated special seating requests for guests to enhance satisfaction.
- Used cash registers and credit card machines to cash out customers.
- Developed and maintained up-to-date knowledge of menu items and daily specials to accurately respond to customer queries.
- Provided adequate supply of place settings for tables and miscellaneous supplies for work stations to last throughout assigned shift.
Education
High School Diploma -
Wheaton High School
Silver Spring, MD06.2020
Skills
- Creativity
- Leadership
- Teamwork
- Organizational skills
- Excel
- Powerpoint
- POS
- Cash handling
- Hosting
- Typing
- Guest services
- Time management
- Food Safety
- Expo
- Social Skills
- Merchandising
- Active listener
- Attention to detail
- Dependability
- Working under pressure
- Commercial awareness
- Problem solving
- Speed
- Product knowledge
- Multi tasking
- Punctual
- Sales
- Trust worthiness
- Restaurant Experience
- Host/Hostess
- Food Service
- Zenoti (1 year)
- Customer service
- Product Sales
- Upselling
- Inventory Control
- Payment Processing
- Promotional Support
- Sales Expertise
- Client Service
- Fraud Detection
- Negotiation Tactics
- Multi-Tasking Strength
- Merchandise Display
- Excellent People Skills
- POS System Operation
- Dining Area Maintenance
- Listening Skills
- Stocking and Receiving
- Fitting Room Maintenance
Assessments
- Customer service, Proficient, 11/01/20, Identifying and resolving common customer issues
- Retail customer service, Proficient, 12/01/21, Responding to customer situations in a retail setting
- Administrative assistant/receptionist, Proficient, 11/01/22, Using basic scheduling and organizational skills in an office setting
- Management & leadership skills: Impact & influence, Proficient, 02/01/23, Choosing the most effective strategy to inspire and influence others to meet business objectives
- Sales skills, Proficient, 07/01/21, Influencing and negotiating with customers
- Customer focus & orientation, Proficient, 10/01/22, Responding to customer situations with sensitivity
- Food service: Customer situations, Proficient, 11/01/22, Identifying and addressing customer needs in a food service setting
Personal Information
Willing To Relocate: Anywhere
Timeline
Assistant Sales Manager
European Wax Center
04.2023 - Current
Sales Associate
ThirdLove
11.2022 - 04.2023
Handbag Sales associate
Bloomingdale's
05.2022 - 10.2022
Key Holder
Intimissimi
03.2022 - 05.2022
Cashier
Armani Exchange
07.2021 - 02.2022
Store Associate
Lidl US
12.2020 - 07.2021
Guest Advocate
Target
11.2019 - 01.2020
Host
TGI Friday's Restuarant
06.2018 - 10.2019
High School Diploma -
Wheaton High School
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