Summary
Overview
Work History
Skills
Timeline
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Anya Gaab

Spokane,WA

Summary

Experienced Retail Manager with a proven track record of success in leading teams, optimizing operations, and driving efficiency in fast-paced environments. Known for strong analytical skills that support decision-making, alongside exceptional organizational abilities to streamline processes and improve workflow. Adept at managing complex tasks, highly detail-oriented, with strong communication and problem-solving skills. Seeking to leverage extensive management experience and transferable skills in analysis, leadership, and operations to contribute to an administrative role.

Overview

6
6
years of professional experience

Work History

Store Manager

Windsor Fashions
Spokane Valley, WA
03.2025 - Current
  • Lead all aspects of store operations, including sales performance, team leadership, inventory control, and visual merchandising.
  • Recruit, train, and manage a team of sales associates and key holders, fostering a culture of accountability, growth, and customer-centric service.
  • Develop weekly schedules, monitor payroll hours, and ensure compliance with labor standards and company policies.
  • Analyze sales data and KPIs to drive strategic planning, maximize revenue, and improve overall store performance.
  • Execute company directives related to marketing, promotions, and merchandising to maintain brand consistency.
  • Manage daily administrative functions including cash reconciliation, bank deposits, payroll approval, and operational reporting.
  • Maintain accurate inventory records, oversee shipment processing, and conduct regular audits to reduce shrink and improve stock accuracy.
  • Resolve escalated customer issues professionally, ensuring a positive shopping experience and maintaining brand loyalty.
  • Coordinate with district and corporate leadership on strategic goals, store needs, and team development.
  • Uphold high standards of store appearance, safety, and compliance with corporate and legal guidelines.l

Assistant Manager

Chicos-Soma
Spokane, WA
01.2024 - 02.2025
  • Supported daily store operations, including opening/closing procedures, cash handling, and inventory control.
  • Supervised, coached, and motivated sales associates to achieve sales targets and deliver exceptional customer service.
  • Assisted with staff scheduling, ensuring adequate coverage and compliance with labor guidelines.
  • Maintained visual merchandising standards in alignment with brand guidelines and promotional timelines.
  • Managed stock levels, processed shipments, and conducted inventory counts to minimize shrinkage.
  • Resolved customer concerns with professionalism, ensuring high levels of satisfaction and retention.
  • Collaborated with store and district leadership to implement strategic initiatives and operational improvements.
  • Trained new team members on store procedures, POS systems, and product knowledge.
  • Prepared sales and performance reports for leadership review, contributing to goal-setting and planning.
  • Ensured compliance with company policies, safety protocols, and operational procedures.

Assistant Store Manager

The Estee Lauder Companies - Aveda
Spokane, WA
05.2022 - 09.2023
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Collaborated in developing and executing merchandising strategies, including product displays, promotions, and overall presentation to attract customers and drive sales.
  • Handled administrative duties including payroll submission, timecard verification, and maintaining employee records.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Checked monthly sales and performance reports to support operational planning and strategic decision-making.
  • Scheduled inspections, preventative maintenance and repairs for store equipment.
  • Conducted store and office inventory checks and requested restock of supplies.
  • Assisted in planning, coordinating, and executing events.

Sales Manager

Gap Inc.
Spokane, WA
07.2019 - 02.2022
  • Oversaw a team of sales associates, providing ongoing coaching, performance feedback, and scheduling support to meet business needs.
  • Analyzed sales reports and KPIs to identify trends, set goals, and implement strategic action plans to boost revenue.
  • Collaborated with upper management to execute merchandising, promotional, and marketing initiatives.
  • Maintained inventory accuracy through cycle counts, stock replenishment, and shipment processing.
  • Ensured adherence to company policies, operational standards, and visual presentation guidelines.
  • Fostered a positive, inclusive team environment that emphasized accountability, communication, and performance.

Skills

  • Customer service excellence
  • Staff Scheduling & Coordination
  • Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
  • Data Entry & Record Keeping
  • Event Coordination
  • Adaptability & Time Management
  • Team Leadership & Training
  • Budget Monitoring
  • Document Management
  • Inventory and supply management

Timeline

Store Manager

Windsor Fashions
03.2025 - Current

Assistant Manager

Chicos-Soma
01.2024 - 02.2025

Assistant Store Manager

The Estee Lauder Companies - Aveda
05.2022 - 09.2023

Sales Manager

Gap Inc.
07.2019 - 02.2022

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Anya Gaab