A’nya Hall
Wesley Chapel,FL
Summary
Proven track record in enhancing customer satisfaction and loyalty, demonstrated through a pivotal role at Publix. Expert in conflict resolution and operations support, adept at multitasking and critical thinking. Achieved significant improvements in client retention and team efficiency, leveraging skills in customer communication and quality control.
Overview
3
3
years of professional experience
Work History
Beverage Clerk
Publix
11.2023 - Current
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Trained new clerks on company procedures and software tools effectively contributing to their integration into the team.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
Cashier
Walmart
03.2023 - 11.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Answered questions about store policies and addressed customer concerns.
Front of House Employee
Chick-fil-A
01.2022 - 03.2023
- Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
- Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
- Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
- Assisted servers with delivering food, filling beverages, and retrieving items for guests.
- Helped guests at tables when in need of assistance.
- Contributed to team efficiency by promptly completing side work tasks during downtime periods.
- Established welcoming atmosphere by greeting each guest warmly.
- Trained new front of house employees on company policies, menu knowledge, and customer service techniques for seamless integration into the team.
- Reset tables between guests by restocking low items and wiping down surfaces.
- Built rapport with regular customers by remembering names, preferences, or personal details that enhanced their experience at the establishment.
- Utilized point-of-sale systems effectively to process transactions accurately and maintain financial records.
- Demonstrated adaptability when dealing with unforeseen challenges such as last-minute cancellations or large group arrivals without reservations.
Education
High School Diploma -
Wesley Chapel High School
Wesley Chapel, FL06.2023
Skills
- Customer Satisfaction
- Quality Control
- Operations Support
- Attention to Detail
- Customer Communication
- Problem-Solving
- Critical Thinking
- Conflict Resolution
Timeline
Beverage Clerk
Publix
11.2023 - Current
Cashier
Walmart
03.2023 - 11.2023
Front of House Employee
Chick-fil-A
01.2022 - 03.2023
High School Diploma -
Wesley Chapel High School
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