Anya James
Florence,SC
Summary
Detail-oriented Administrative Professional with extensive experience in documentation processing, carrier communication, and insurance coordination. Proficient in resolving discrepancies and reconciling returned items within compliance-driven environments. Strong skills in EPIC, Microsoft Office, and internal carrier systems enhance operational efficiency.
Overview
25
25
years of professional experience
Work History
Patient Services Coordinator
McLeod Family Medicine Center
10.2021 - Current
- Streamlined document processing of high-volume insurance and medical records.
- Resolved discrepancies by researching and reconciling documents in EPIC systems.
- Ensured document compliance with regulatory standards through accuracy checks.
- Collaborated with teams to collect missing information and resolve account issues.
- Provided EPIC support, troubleshooting issues and enhancing workflow efficiency.
- Safeguarded patient data by adhering to HIPAA compliance regulations.
Customer Service Representative
Check 'n Go / Axcess Financial
11.2017 - 08.2020
- Processed and verified customer applications, supporting documents, and compliance files.
- Completed accuracy checks, financial reconciliation, reporting, and deposit preparation.
- Researched mismatched, incomplete, or incorrect documentation and resolved processing errors.
- Ensured documentation integrity and audit readiness by maintaining complete and accurate records.
Customer Service Representative / Dispatcher
American Waste Systems, Inc
12.2016 - 10.2017
- Managed high-volume inbound calls and completed accurate service and account documentation.
- Researched service discrepancies and coordinated resolutions through customer and team communication.
- Updated system entries, verified routing details, and maintained precise job documentation.
Shift Manager
Carolina Foods Inc
06.2001 - 12.2016
- Supervised daily operations, staff performance, and safety compliance procedures.
- Performed inventory management, cash handling, reconciliation, and end-of-shift reporting.
- Maintained detailed shift documentation and enforced quality control standards.
Education
Bachelor of Science -
Liberty University
01.2026
Skills
- Carrier Returns Processing
- Document Review & Correction
- Returned Mail / Returned Item Resolution
- Premium Reconciliation & Data Accuracy
- Insurance Verification & Coordination
- Carrier & Client Communication
- Compliance, HIPAA & Quality Assurance
- Workflow, Queue & Case Management
- High-Volume Data Entry & 10-Key
- Microsoft Office (Word, Excel, Outlook)
- EPIC Systems (Superuser Experience)
- Healthcare systems
- Follow-up care coordination
- Customer service
- Problem-solving
- Multitasking and organization
- Electronic health records
Timeline
Patient Services Coordinator
McLeod Family Medicine Center
10.2021 - Current
Customer Service Representative
Check 'n Go / Axcess Financial
11.2017 - 08.2020
Customer Service Representative / Dispatcher
American Waste Systems, Inc
12.2016 - 10.2017
Shift Manager
Carolina Foods Inc
06.2001 - 12.2016
Bachelor of Science -
Liberty University
Additional Strengths
- Highly organized and dependable
- Strong written and verbal communication
- Excellent attention to detail
- Results-driven with strong follow-through
- Thrives in fast-paced, compliance-focused environments
- Ability to work in a deadline driven environment
- Strong attention to detail
- Demonstrated ability to articulate ideas effectively in both written and oral forms