Anya Penn-McIntosh

• Recruited across the company, including HR, IT, finance, and internal audit ;spearheaded job fairs, mass interviews and internship programs to attract top talent, while managing a dedicated team of recruiters to ensure efficient and effective hiring processes; utilized technology to create a revised process for mass interviews and data capture for potential candidates at recruitment events
• Collaborated with Employee Relations and Marketing team (Florida Office) on the redesign of the Atlantis Careers website and social media page
• Introduced new process for Short Term requests and Long Term renewals using existing IT application which reduced turnaround time from 2 weeks to 2 days; allows for possible integration with systems to automate workflows, analytics for continuous process improvement,and responsive permit management process
• Successfully managed the process of reducing the company's outstanding debt by 82% enhance reputation and ensure compliance with the Department of Immigration

Head of Project Management Office for both Aliv and REV brands with portfolio of up to 35 concurrent projects across brands; providing leadership, direction, and industry expertise for implementation of corporate projects

• Lead cross-sectional team for implementation of $1.9 Million missing child alert platform - MARCO's Alert- which allows Royal Bahamas Police Force (RBPF) to broadcast Emergency messages across Aliv and BTC network; Project involved RBPF, OpenCode (vendor based in Bulgaria), Aliv and Network and legal Teams ; URCA (local Regulatory Board), Apple and Samsung support teams
• Coordinated implementation of Aliv's Cloud-based HRIS which automated business processes involved in Onboarding, Benefits & Compensation Management, Payroll and Performance Management; involved analyzing companies previous manual processes and required report before implementation a solution
• Responsible for vendor management, managing implementation schedule, hot fix releases and ensuring seamless integration between supporting applications

Successfully managed team of project managers overseeing company-wide projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational strategic goals.

• Guide customization and integration of Customer Relationship Platform, POS and recharge channels pre- and post-launch
• Manage vendors to provide technical solution from pre- business launch (2016) to date and contingency planning when Aliv's NP location is inoperable
• Evaluate and streamline core IT systems for multiple corporate client and established scalable platforms supporting business growth and ever-changing sales demands
• Provide alternative solutions for Sales and Product Development teams to determine which options best supports their requirements
• Manage technical team to facilitate new products and services, support Aliv's daily operations and introduce new network capabilities for Commercial team to add to product line
• Served as Project Manager for vendors in successful launch of Aliv's Post-paid service, orchestrating all aspects of vendor management and coordination
• Led cross-functional teams to ensure seamless integration and delivery of post-paid bundles, billings, and CRM
• Developed and maintained strong relationships with vendors, negotiating contracts, managing timelines, and ensuring adherence to quality standards
• Implemented project plans, monitored progress, and resolved issues promptly to meet launch deadlines
• Played pivotal role in aligning vendor activities with company's strategic objectives, resulting in smooth and efficient launch.
• Streamlined project processes by implementing Agile methodologies, resulting in increased efficiency and reduced costs

• Complete business requirements document for implementation of National Health Insurance platform and worked with possible vendors for proof of concept before implementation; included site visits to customers in the US.
• Created Request for Proposal (RFP) for procurement of new web-based enterprise HR Payroll system. This included requirements specification gathering, confirming procurement timelines and internal process flows and policies for potential vendors to appreciate The Board’s bidding process; detailed As-Is processes and To-Be processes to fit both business and technical requirements.
• Managed acquisition, planning and implementation of new automated call center to address influx of calls pertaining to NIBs new functionalities- Registrant Self Service (RSS) and Registrant Card Production

• Coordinator for current corporate website development project; responsible for producing project documents as outlined in Bank's new Project Management Framework (PMF); arrange and lead meetings between Bank's management team and vendor; Responsible for upward communication of project's progress and organization of beta testing including test environment and administrator training
• Led introduction, development and implementation of Bank's Exchange Control Reporting mechanism in response to Central Bank's requirements, project involved creation of new Exchange Control platform, training Bank's staff and producing instructions guides for employee orientation.
• Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments
• Maintained accurate documentation of all projects, facilitating efficient audits and future reference
• Facilitated frequent progress reports and presentations to keep management informed about ongoing activities within their respective domains