Summary
Overview
Work History
Education
Skills
Timeline
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Anya Potvin

Newburyport,MA

Summary

Dynamic and engaging professional with extensive experience in customer service roles, notably as a Hostess at Sea Level Oyster Bar. Excelled in floor plan organization and guest relations, showcasing strong multitasking abilities and a positive attitude. Proven track record in enhancing guest experiences while maintaining high standards of cleanliness and hygiene.

Overview

4
4
years of professional experience

Work History

Baby/Pet Sitter

Self-employeed
Newburyport, MA
03.2021 - 01.2025

Pet Sitting

  • Emptied the litter boxes and refilled them with fresh litter.
  • Fed animals twice daily and refilled water dish.
  • Offered animals exercise opportunities through walks and play activities.
  • Administered medications to animals.

Babysitting

  • Minimized TV and mobile device time by engaging children with games and physical books.
  • Completed light housekeeping tasks such as tidying up toys and books.
  • Communicated with parents about daily activities and any concerning behaviors.
  • Prepared meals according to instructions given by parents.
  • Picked the kids up from school.

Hostess

Sea Glass
Salisbury, MA
02.2024 - 09.2024
  • Front Desk Hostess for Restaurant, Event Center, and Music Hall.
  • Answered front desk phones for reservations, big party inquiries, and takeout orders.
  • Managed guest expectations by relaying information regarding hours, wait times and specials.
  • Answered phones promptly to record and confirm reservations.
  • Directed patrons to lounges and waiting areas.
  • Performed regular restroom checks to restock supplies and handle minor cleaning.
  • Maintained the cleanliness of the lobby area, including wiping down tables and lightly sweeping.
  • Greeted incoming guests to escort to assigned dining area and present menus.

Hostess

Sea Level Oyster Bar
Newburyport, MA
08.2022 - 09.2023
  • Built positive relationships with other front-of-house and kitchen staff.
  • Managing the floor plan to ensure everything runs smoothly.
  • Take-out service, both over the phone and online, including taking cash or card payments.
  • Taking phone reservations.
  • Proficient in the use of OpenTable.
  • Greeted incoming guests to escort to assigned dining area and present menus.
  • Trained new hostesses.
  • Checked restrooms to refill products and perform light cleaning duties, emptying trash, and restocking paper products.
  • Assisted in preparing the restaurant for opening and closing shifts.
  • Provided menus to customers and answered questions regarding menu items.
  • Stayed attentive to server availability and table turnover to quickly seat guests.

Cashier

Panera Bread
Newburyport, MA
05.2022 - 09.2022
  • Greeted customers and took their order.
  • Refilling coffee pots every few hours. Restocking the coffee station.
  • Bakery maintenance.
  • Performed basic food prep tasks, such as measuring, pre-portioned meat, and baking cookies.
  • Restocking the mini refrigerator.
  • Closing shift cleaning tasks.

Education

High School Diploma -

Newburyport High School
Newburyport, MA
06-2022

Skills

  • Restaurant experience
  • OpenTable
  • Table setting arrangements
  • Cleanliness and hygiene
  • Floor plan organization
  • Greeting guests
  • Strong multitasking
  • Take-out service
  • Product restocking
  • Cash handling
  • Promotions and discounts
  • Positive attitude
  • Pet feeding
  • Pet boarding
  • Valid Driver's license

Timeline

Hostess

Sea Glass
02.2024 - 09.2024

Hostess

Sea Level Oyster Bar
08.2022 - 09.2023

Cashier

Panera Bread
05.2022 - 09.2022

Baby/Pet Sitter

Self-employeed
03.2021 - 01.2025

High School Diploma -

Newburyport High School
Anya Potvin