Summary
Overview
Work History
Education
Skills
Timeline
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Anya Smith

Wilmington,DE

Summary

Detail-oriented Personal Assistant offering 4 years of relevant experience. Gifted in event coordination, scheduling and correspondence. Highly personable with excellent communication skills. Compassionate Customer service Rep. possessing gentle touch and caring attitude centered on treating all with dignity and respect. Expertise in Sales and Healthcare. Collaborative team player with strong clinical and interpersonal skills. Available 40 hours per week

Experienced with managing emergency communication systems efficiently. Utilizes critical thinking and rapid decision-making to ensure effective responses. Track record of maintaining calm and clarity in high-pressure situations, ensuring seamless coordination and support.

Emergency communications professional prepared to excel in fast-paced environments. Proven expertise in managing critical situations and delivering accurate information under pressure. Known for collaborative teamwork and adaptability to ever-changing circumstances, ensuring reliable communication and efficient operations.

Successful at keeping callers calm and gathering required information to support police and other first responder actions. Reads maps, understands tracking information and provides timely updates to field personnel.

Overview

10
10
years of professional experience

Work History

Emergency Communications Operator

Wilmington Police Department
11.2021 - Current
  • Enhanced emergency response times by efficiently handling incoming calls and dispatching appropriate units.
  • Demonstrated adaptability when faced with unexpected challenges or rapidly changing situations throughout daily operations.
  • Supportive presence for distraught callers, incorporating active listening techniques to gather vital information despite emotional barriers.
  • Improved team cohesiveness through effective collaboration with fellow operators, ensuring seamless operations during shift changes.
  • Maintained strict confidentiality of sensitive information, upholding ethical standards and legal regulations throughout all aspects of employment.
  • Promoted community well-being by courteously answering non-emergency calls and directing callers to relevant agencies or departments.
  • Reduced caller distress by remaining calm, professional, and empathetic during crisis situations.

Direct Support Professional

Connections CSp
10.2020 - 10.2021
  • Assisted patients with adjusting to hospital procedures and helped each thrive in highly structured settings.
  • Helped with diagnosing patients and delivering treatments with timely medication administration and specimen collection.
  • Enhanced successful patient outcomes by helping each participate in recreational activities alone or in groups.
  • Promoted health and wellness in psychiatric patients by providing caring emotional support and encouragement.
  • Minimized injuries to staff or patients by offering important support or restraint to control patient movements.
  • Worked to improve and enhance patient lives through effective and compassionate care.
  • Updated patient files with current information about vitals, behaviors and other data relevant to [Job title] treatment planning.
  • Consulted with different healthcare disciplines to offer important mental health support to [Type] patients.

Sales Associate

Macys
07.2015 - 10.2020
  • Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
  • Maintained organized, presentable merchandise to drive continuous sales.
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
  • Trained and developed new sales team associates in products, selling techniques and company procedures.
  • Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.

Money Center Associate

Walmart
07.2018 - 09.2020
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Monitored self-checkout systems and provided assistance or intervention where required.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Requested official identification for [Type] purchases and verified details, consistently meeting strict legal standards of underage sales.
  • Loaded customer credit cards and signed up new customers for card programs.
  • Performed various money center services to customers.
  • Counted cash in register drawer at beginning and end of shift.

Behavior Interventionist

Positive Direction
10.2015 - 12.2017
  • Maintained records of ongoing assessments and documentation of updates.
  • Completed observations of students in classroom and social situations.
  • Developed intervention plans based on established guidelines and individual needs.
  • Helped students build skills to navigate typical academic and social situations.
  • Assessed students using effective testing instruments and tools.
  • Recommended treatment protocols such as group therapy or rehabilitation.
  • Met with teachers to establish goals for students in intervention program.
  • Improved behaviors through modeling, role-playing and other effective strategies.

Education

High School Diploma -

Thomas Mckean High School

Certification - Office Administrations

Wilmington Job Corps

Skills

  • Care plan assessment
  • Patient Assessments
  • Community integration
  • EMR / EHR
  • First Aid and Safety
  • Medication Management
  • Filing and data archiving
  • Project planning
  • Call prioritization
  • Law enforcement procedures
  • Stress tolerance
  • Emergency management
  • Disaster response
  • Listening skills
  • Problem-solving abilities
  • Dependable and responsible
  • Time management

Timeline

Emergency Communications Operator

Wilmington Police Department
11.2021 - Current

Direct Support Professional

Connections CSp
10.2020 - 10.2021

Money Center Associate

Walmart
07.2018 - 09.2020

Behavior Interventionist

Positive Direction
10.2015 - 12.2017

Sales Associate

Macys
07.2015 - 10.2020

Certification - Office Administrations

Wilmington Job Corps

High School Diploma -

Thomas Mckean High School

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