Anya Wehrle
Green Bay,WI
Summary
Handles team needs with forward-thinking strategies and strong focus on daily requirements. Well-coordinated planner successful at coordinating schedules and workflows to meet business demands. Superior work ethic combined with resourceful and upbeat nature.
Overview
29
29
years of professional experience
Work History
Shift Supervisor
Red Robin
04.2019 - 10.2023
- I was hired as a server and worked in that position until February 2023 when I was promoted as shift supervisor. As shift supervisor my duties were
- Trained new employees and delegated daily tasks and responsibilities to current employees.
- Completed store closing procedures and balanced the safe.
- Resolved customer complaints and issues offering thoughtful solutions to maintain customer satisfaction, according to company policies.
- Responded to and resolved customer questions and concerns.
- Assisted employees in daily tasks to make the restaurant run smoothly. Enforcing company policies.
- Helped store management meet standards of service and quality.
Inventory Control Specialist
Meijer
04.2017 - 08.2019
- Completed daily cycle counts to maintain accuracy of records.
- Verified incoming products and checked delivery totals to keep system records current and accurate.
- Unloaded and sorted shipments and merchandise,
- Verified orders by comparing names and quantity of items packaged with shipping documents.
- Moved shipment materials to and from designated areas using lift and hand trucks.
- Utilized forklift or pallet truck to load, unload, transport and store goods.
- Recorded information, shortages, and discrepancies to keep records current and accurate.
Front Desk Receptionist
Back In Action Chiropractic Clinic
08.2014 - 08.2017
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Collected deposits, fees, and payments.
- Completed data entry and filing to keep records updated for easy retrieval.
- Completed all tasks in compliance with company policies and procedures.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Entered and updated sensitive customer information during check-ins.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Sorted and delivered mail and packages upon arrival to correct staff members and departments.
- Confirmed appointments, communicated with clients, and updated client records.
- Organized, maintained and updated information in computer databases.
- Handled assignments independently with good judgement and critical thinking skills.
- Collected insurance payments, processed transactions and updated relevant records.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
Customer Service Representative
APAC Customer Services
10.2010 - 08.2014
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Met customer call guidelines for service levels, handle time and productivity.
Daycare Provider/work at Home Parent
Self Employed
01.2002 - 10.2010
- Maintained safe play environment by emphasizing and maintaining cleanliness and organization.
- Met with parents about daily activities, positive developments, and issues.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Maintained effective schedule balance between rest periods, active play, and instruction.
- Introduced children to educational games and activities to boost learning.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
- Developed age-appropriate activities and crafts to engage children.
Health Insurance Rating Specialist
Humana
04.2000 - 01.2002
- Followed all company policies and procedures to deliver quality work.
- Listened and responded to customer requests and forwarded necessary information to superiors.
- Assisted with staff training to enforce quality, safety and sanitation guidelines.
- Developed and managed relationships with key clients and partners to drive growth.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Collected, arranged, and input information into database system.
- Evaluated customer needs and feedback to drive product and service improvements.
Server
The Crockery Pub And Grill
04.1995 - 01.2001
- Served food and beverages promptly with focused attention to customer needs.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Education
MBA - Accounting
Colorado Christian University
Denver, CO05.2028
No Degree - Gen Eds
Northeastern Wisconsin Technical College
Green Bay, WI10.2020
High School Diploma -
Denmark High School
Denmark, WI05.1999
Skills
- Customer-Oriented
- Inventory Control and Record Keeping
- Conflict Resolution Techniques
- Training and Mentoring
- Cash Handling Expertise
- Staff Management
- Safety Awareness
Timeline
Shift Supervisor
Red Robin
04.2019 - 10.2023
Inventory Control Specialist
Meijer
04.2017 - 08.2019
Front Desk Receptionist
Back In Action Chiropractic Clinic
08.2014 - 08.2017
Customer Service Representative
APAC Customer Services
10.2010 - 08.2014
Daycare Provider/work at Home Parent
Self Employed
01.2002 - 10.2010
Health Insurance Rating Specialist
Humana
04.2000 - 01.2002
Server
The Crockery Pub And Grill
04.1995 - 01.2001
MBA - Accounting
Colorado Christian University
No Degree - Gen Eds
Northeastern Wisconsin Technical College
High School Diploma -
Denmark High School