Anya Wilson
Manawa,WI
Summary
Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.
Overview
5
5
years of professional experience
Work History
Sales Team Member
Fleet Farm
04.2023 - Current
- Enhanced team efficiency by streamlining communication and implementing effective collaboration tools.
- Boosted overall productivity by identifying areas for improvement and developing targeted strategies.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Assist customers in finding the appropriate product for a variety of uses and needs
- Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
- Assisted in the onboarding of new team members by providing guidance, support, and training resources to ensure a smooth transition into the work environment.
- Contributed to team success by completing jobs quickly and accurately.
Sales Floor Associate
Pawn America
08.2021 - 02.2022
- Increased customer satisfaction by consistently providing knowledgeable assistance and friendly service on the sales floor.
- Boosted store sales by effectively cross-selling and upselling products to customers.
- Maintained a clean and organized sales floor, ensuring an efficient shopping experience for customers.
- Developed strong product knowledge to address customer inquiries accurately and efficiently.
- Provided exceptional customer service, resulting in numerous positive reviews and repeat business from satisfied clients.
- Assisted with visual merchandising efforts, creating eye-catching displays that attracted potential buyers to specific products or promotions.
- Created personalized shopping experiences for clients through attentive service during one-on-one consultations.
Lunch Server
School District Of Manawa
08.2021 - 08.2022
- Prep a variety of different meals for students and teaching staff
- Work effectively and efficiently to keep kitchen and dishes clean and free of clutter
- Participated in inventory management tasks, helping maintain appropriate stock levels of supplies and ingredients.
- Organized students entering cafeteria into various food lines to keep groups flowing smoothly.
- Regulated dismissal of students by section and guided disposal of tray and silverware in return area.
- Monitored students during lunchtime and provided verbal cues to students to manage behavior.
- Monitored student behavior and implemented corrective actions.
- Helped students with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Work with kitchen lead to make a meal plan for each month that provides all food groups
- Collaborated with kitchen staff to ensure timely and accurate order preparation.
- Contributed to team effort by cross-training in various front-of-house roles to support colleagues during peak hours.
- Adhered to strict food safety guidelines, maintaining a clean and healthy dining experience for all guests.
Deli Clerk
Festival Foods
08.2019 - 06.2020
- Increased customer satisfaction by providing exceptional service and maintaining a clean, organized deli counter.
- Enhanced product presentation by arranging visually appealing displays and regularly rotating items to ensure freshness.
- Reduced food waste by closely monitoring inventory levels and proactively adjusting orders based on sales trends.
- Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
- Improved workflow efficiency by effectively multitasking, prioritizing tasks, and communicating with team members.
- Assisted in training new employees on proper deli procedures, ensuring consistent quality across the team.
- Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
- Provided an enjoyable shopping experience for customers by engaging in friendly conversations while efficiently preparing their orders.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
- Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Learned other teammates' work tasks to train as backup.
- Monitored inventory levels to order new supplies and maintain consistent stock.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Prepared salads, soups and sandwiches for customers.
- Replenished serving stations with fresh food and cleaned up spills.
- Prepared recipe ingredients by washing, peeling, cutting, and measuring.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
Stable Hand
Heartland Equestrian Center
06.2021 - 07.2021
- Enhanced horse care by implementing efficient grooming and feeding routines.
- Maintained clean stables for optimal horse health and safety standards.
- Assisted in the rehabilitation of injured horses with proper exercise and medication administration.
- Promoted a safe working environment, adhering to all necessary protocols and procedures.
- Contributed to the overall success of the stable by performing routine maintenance tasks, such as repairing fences and ensuring adequate water supply.
- Assisted in the training of new stable hands, sharing expertise on best practices for equine care and maintenance tasks.
- Demonstrated strong multitasking abilities while managing multiple responsibilities within fast-paced stable environments.
- Worked with ranch hands to clean stables and riding areas.
- Kept grounds clean and orderly by monitoring and repairing fences, shoveling snow and removing debris.
- Kept pens, stalls and farm equipment clean and sterilized to support animal wellbeing.
- Rotated animals between grazing areas to provide enough access to food.
Education
High School Diploma -
School District of Manawa
Manawa, WI05.2018
Skills
- Customer Service
- Complex Problem-Solving
- Customer Relations
- Loss Prevention
- Cash Handling
- Problem-Solving
- Team Cooperation
- Goal-Driven
- Engaging with Diverse Customers
- Creative Thinking
- Inventory and Stocking
- Multitasking
Timeline
Sales Team Member
Fleet Farm
04.2023 - Current
Sales Floor Associate
Pawn America
08.2021 - 02.2022
Lunch Server
School District Of Manawa
08.2021 - 08.2022
Stable Hand
Heartland Equestrian Center
06.2021 - 07.2021
Deli Clerk
Festival Foods
08.2019 - 06.2020
High School Diploma -
School District of Manawa
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