Anya Celina Lewis
Belleville,NY
Summary
Knowledgeable Administrative Manager uses operational experience to inform strategic guidance. Coordinates ideal organizational outcomes by analyzing existing processes and developing tangible system improvements. Driven problem solver handles multiple tasks and projects simultaneously.
Overview
31
31
years of professional experience
Work History
Administrative Manager
Express Courier Inc – Agents for Federal Express Corporation
01.2023 - 04.2024
- Ensured smooth daily operations with timely completion of all essential administrative tasks and responsibilities.
- Supervised staff and delegated tasks to maintain positive, productive administrative operations.
- Scheduling work activities of courier/ramp agents
- Maintained accurate record-keeping systems to ensure easy access to critical information for decision-making purposes.
- Updated reports, managed accounts, and generated reports for company database.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Nurtured a positive work environment by addressing employee concerns promptly and fairly, fostering open communication channels between staff members at all levels of the organization.
- Improved office efficiency by implementing streamlined administrative processes and procedures.
- Greeted visitors, employees and clients politely and professionally for excellent reception service.
- Interviewed, recruited and onboarded new staff for high-performing administration teams.
- Enhanced team productivity by providing ongoing professional development opportunities and regular performance feedback.
- Assisted in the development of strategic plans to achieve company objectives while maintaining a focus on excellent customer service delivery.
- Maximized organizational effectiveness by conducting regular audits of company policies and procedures, recommending necessary improvements as needed.
- HR administration inclusive of hiring and training.
General Co-Ordinator
Lifetime Roofing Solutions Inc
03.2019 - 02.2022
- Responsibilities: Managing daily operations of the business, namely office management, processing of payroll & statutory payments, scheduling of work orders for roof installers, and factory fabrications
- Also responsible for contract management, including preparation of quotations, job costings, site visits, project finances and reporting and processing of invoices and payments
- Other duties: Co-coordinate sales activities for sales team
- Procurement and inventory management
- Recruitment – hiring & staff training
- Accounts receivable and accounts payable
- Provide support to the accountant in the preparation of financial statements
- Signatory on bank account.
- Conducted regular status meetings to keep all parties informed of project progress, addressing any concerns or roadblocks promptly.
- Monitored progress towards key milestones, adjusting priorities as needed to remain on schedule and achieve desired outcomes.
- Reviewed project documentation thoroughly to guarantee accuracy and completeness before submission to clients or regulatory agencies.
- Developed strong relationships with internal and external stakeholders by maintaining open lines of communication, fostering trust and collaboration.
Proprietor (owner)
Swirls Frozen Yogurt Café
12.2014 - 07.2019
- Optimized team hiring, training, and performance.
- Boosted sales through effective merchandising strategies and attractive store displays.
- Entered income and expense details into business databases to track purchases and address variances.
- Managed finances, budgeting, and forecasting to optimize business growth and profitability.
- Mentored staff members, fostering professional development and enhancing overall team performance.
- Enhanced productivity by streamlining workflows and optimizing daily processes within the business operations.
- Introduced new methods, practices, and systems to reduce turnaround time.
Various Positions
Royal Bank Of Canada
08.1993 - 06.2014
- Departments worked and positions held during 21 year tenure at Royal Bank of Canada: Lending Department - Account Manager (7 years) Operations Department - Administrative Manager (4 years) Audit Department - Proof clerk (2 years) Customer Service - Customer Service Representative (2 years) Lending Department - Loans Clerk (2 years) Foreign Business Department - Administrative Clerk (4 years)
- Developed a loyal client base by consistently delivering exceptional service and cultivating long-term relationships.
- Increased customer satisfaction by providing personalized service and addressing clients'' needs.
- Consulted with customers to assess needs and propose optimal solutions.
- Provided customer service on accounts and resolved problems.
- Signed over new accounts by formulating business plans and launching new company services.
- Demonstrated product presentations to prospective customers to showcase features, benefits and value.
- Participated in business events, conferences and trade shows to promote products and network with business owners and prospective clients.
Education
Bachelor's Degree in Business Administration -
University of The People
11.2026
Project Management Institute (PMI)
07.2021
Management Consultancy & Agency Services
04.2021
The University of the West Indies Open Campus
12.2020
Skills
- Office Administration
- Organization and Multitasking
- Office Management
- Staff Management
- Relationship Building
- Scheduling and calendar management
- Microsoft Office Suite
- Event Coordination
- HR Support
- Workflow Planning
- Account Reconciliation
- Performance Evaluations
- Scheduling
- Quickbooks
Affiliations
- DAIC (Dominica Association of Industry & Commerce)
- Project Management Institute
Volunteer Experience
- Dominica Red Cross Society (previous blood donor)
- Royal Bank of Canada community engagements: clean-up of Portsmouth program. information area, school painting - Bath Estate primary school, school feeding program.
Timeline
Administrative Manager
Express Courier Inc – Agents for Federal Express Corporation
01.2023 - 04.2024
General Co-Ordinator
Lifetime Roofing Solutions Inc
03.2019 - 02.2022
Proprietor (owner)
Swirls Frozen Yogurt Café
12.2014 - 07.2019
Various Positions
Royal Bank Of Canada
08.1993 - 06.2014
Bachelor's Degree in Business Administration -
University of The People
Project Management Institute (PMI)
Management Consultancy & Agency Services
The University of the West Indies Open Campus
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