Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Anyah Brooks

Houston,TX

Summary

Dynamic Sales/Club General Manager at Planet Fitness with a proven track record in operations management and staff development. Successfully implemented financial controls and wellness programs, driving membership growth and enhancing employee retention. Recognized for exceptional coaching abilities and fostering a collaborative environment that elevates customer satisfaction and team performance.

Experienced with overseeing all aspects of club operations, from member relations to financial management. Utilizes strategic planning and team leadership to drive operational success and member satisfaction. Track record of implementing effective management practices and fostering positive and productive environment.

Overview

7
7
years of professional experience

Work History

Sales/Club General Manager

Planet Fitness
02.2022 - Current
  • Implemented financial controls to effectively manage budgets, minimize expenses, and maximize return on investment.
  • Managed staff recruitment, training, and performance evaluations to ensure a high-performing team.
  • Achieved higher employee retention rates by establishing comprehensive training programs that fostered professional development.
  • Championed health initiatives by introducing wellness programs focused on physical fitness and mental well-being of club members.
  • Assessed market trends to maintain competitive pricing structures for memberships, services, and amenities.
  • Facilitated excellent customer service practices resulting in an increase of positive reviews from satisfied members.
  • Collaborated with department heads to coordinate special events and tournaments, ensuring memorable experiences for participants.

Customer Service Supervisor

The Learning Experience Childrens Academy ELDRIDGE
03.2021 - 03.2023
  • Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
  • Collaborated with other departments to address recurring customer concerns, improving overall service quality.
  • Coached employees through day-to-day work and complex problems.
  • Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
  • Demonstrated exceptional problem-solving abilities in navigating challenging customer scenarios and finding solutions that met their needs as well as aligned with company policies.

Team Lead

Barnes And Noble Bookstore
04.2018 - 01.2021
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
  • Coached team members in techniques necessary to complete job tasks.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.

Education

Associate of Arts - Accounting And Managment

Indian River State College
Ft. Pierce, FL
06-2025

Skills

  • Operations management
  • Training and coaching
  • Membership growth
  • Hospitality management
  • Facility management
  • Staff development
  • Sales management
  • Recruitment and retention

Interests

  • Youth mentor, providing guidance and support to empower the next generation of leaders
  • Getting involved in local advocacy groups to promote positive change in the community
  • Participating in fundraising events to support local charities, schools, or community projects

Timeline

Sales/Club General Manager

Planet Fitness
02.2022 - Current

Customer Service Supervisor

The Learning Experience Childrens Academy ELDRIDGE
03.2021 - 03.2023

Team Lead

Barnes And Noble Bookstore
04.2018 - 01.2021

Associate of Arts - Accounting And Managment

Indian River State College

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