Anyah Ryan
Magnolia,DE
Summary
Experienced and proactive Sales Associate offering 6 years of progressive warehouse settings serving Customers and Co-workers needs. Talented in overseeing cost control, loss prevention and labor management initiatives to streamline and enhance operations. Decisive planner with good communication and problem-solving abilities. Reliable and dependable. I provide outstanding Customer Service by servicing clients and answering any question that may occur. Demonstrate leadership by leading my team and listening to all concerns that my come up.
Overview
6
6
years of professional experience
Work History
Part Time Manager
Forever 21
Dover, DE
08.2022 - Current
- Maintained adequate staffing to meet objectives within budget.
- Monitored staff performance and addressed issues.
- Recruited and trained new employees to meet job requirements.
- Trained employees on additional job positions to maintain coverage of roles.
- Developed annual goals for each department based on market trends and competitor analysis.
- Assigned work and monitored performance of project personnel.
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
- Entered time and attendance logs in preparation for payroll.
- Reviewed completed work to verify consistency, quality and conformance.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Delegated work to staff, setting priorities and goals.
Sales Associate/Cashier
Forever 21
Rehoboth Beach, DE
05.2019 - 08.2024
- Planned and completed group projects, working smoothly with others.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Answered [Number] calls per shift to assist with customer questions and concerns.
- Understood and followed oral and written directions.
- Completed day-to-day duties accurately and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Collaborated with others to discuss new opportunities.
- Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Identified discrepancies between actual count and register balance; made corrections accordingly.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Answered customers' questions and provided information on store procedures or policies.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Learned roles of other departments to provide coverage and keep store operational.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Worked closely with front-end staff to assist customers.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Processed sales transactions to prevent long customer wait times.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Processed returned merchandise by strictly following store return and exchange procedures.
Sales Associate
H&M Retail Store
Christiana, DE
06.2022 - 05.2023
- Worked with fellow sales team members to achieve group targets.
- Developed trusting relationships with customers by making personal connections.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Demonstrated leadership, maintained organization in the workplace. Maintain cleanliness to ensure customers safety. Communicated well with co-workers and management.
- Planned and completed group projects, working smoothly with others.
- Recognized by management for providing exceptional customer service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Apparel Dept/Sales Associate
Walmart
Camden, DE
08.2021 - 02.2022
- Performed stock processing by filling and stocking floor racks and backstock racks.
- Operated cash registers accurately while processing all forms of payments including credit cards, checks and cash payments.
- Collaborated with team members on special projects related to marketing campaigns or store events.
- Implemented store visual standards with proper product placement and advertisement displays.
- Transferred and received liquidated merchandise from outside vendors.
- Processed sales transactions using POS system and returned receipts and payment cards to customers.
- Cleaned shelves, counters and tables to maintain organized store.
- Followed company standards for merchandise presentation and planograms of best apparel and displays.
- Organized store by returning merchandise to proper areas and restocked displays.
- Utilized POS systems efficiently while ensuring accuracy during checkout processes.
- Recovered clothing items from fitting rooms and returned to specified department areas.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Retail Sales Associate Cashier
Goodwill
Millsboro, DE
10.2018 - 05.2019
- Maintained cleanliness of store environment including floors, windows, displays.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Organized store by returning merchandise to proper areas and restocked displays.
- Engaged customers in friendly, professional dialogue to determine needs.
- Provided accurate information about products, prices and services.
Education
High School Diploma -
Indian River High School
Dagsboro, DE06-2019
Some College (No Degree) - General Studies
Delaware State University
Dover, DESkills
- Marketing
- Financial Management
- Staff Development
- Performance Management
- Team Building
- Sales Management
- Schedule Preparation
- Team Leadership
- Staff Management
Timeline
Part Time Manager
Forever 21
08.2022 - Current
Sales Associate
H&M Retail Store
06.2022 - 05.2023
Apparel Dept/Sales Associate
Walmart
08.2021 - 02.2022
Sales Associate/Cashier
Forever 21
05.2019 - 08.2024
Retail Sales Associate Cashier
Goodwill
10.2018 - 05.2019
High School Diploma -
Indian River High School
Some College (No Degree) - General Studies
Delaware State University