Anyah Young

As a Front Desk Associate at Pembroke Isles, I serve as the primary point of contact for residents and guests, ensuring a welcoming and efficient front office experience. My responsibilities include addressing resident inquiries, resolving concerns, and providing accurate information regarding community amenities, policies, and procedures. I assist new residents with onboarding by facilitating the completion of residency documentation and issuing access credentials, such as vehicle barcodes and amenity ID cards.
I maintain a clean and organized front desk environment, and ensure resident documentation is filed correctly and accessible. I also manage incoming calls and respond promptly to resident emails, providing timely, courteous communication. Additionally, I generate and track work orders for maintenance requests, ensuring that residents' needs are addressed promptly and professionally. My role supports the overall satisfaction of our community members through attentive service and operational efficiency.

During my internship, I developed and refined my case management skills within a professional social work setting. I gained hands-on experience in client engagement and communication, learning to interact with clients respectfully and effectively. I also strengthened my professional writing abilities by crafting structured, client-appropriate emails and correspondence. Additionally, I performed administrative tasks such as case file organization and accurate data entry, supporting the overall efficiency of case management operations.

In this role, I delivered exceptional customer service while managing multiple responsibilities in a fast-paced dining environment. My duties included welcoming guests, accurately taking orders, and ensuring timely and precise delivery of food and beverages. I maintained an extensive knowledge of the menu, including ingredients and preparation methods, which not only allowed me to provide informed recommendations tailored to guest preferences, but also reassured guests of my expertise. I also professionally addressed guest inquiries and concerns, contributing to a seamless and enjoyable dining experience.

I was responsible for managing all aspects of the carryout and curbside service to ensure an efficient and positive guest experience. Duties included greeting guests at the pickup counter, accurately taking and entering orders, and carefully packaging To-Go items for pickup or curbside delivery. Maintained strict adherence to safe food handling practices, and ensured sanitation of the work area in compliance with health and safety standards. Demonstrated strong communication skills, and collaborated effectively with team members to support overall restaurant operations, and assist with additional tasks as needed.

Provided attentive and nurturing care for children ages 2 to 12, without their parents. Responsibilities included preparing nutritious meals and snacks, assisting with feeding and bathing routines as directed, and ensuring a safe and engaging environment for play and learning. Organized outdoor activities, such as supervised playground time and interactive games, while developing age-appropriate educational activities. Offered homework assistance and support with school projects, promoting academic growth and creativity in a structured home setting.