Anybesan Rodriguez
Miami,FL
Summary
Proactive Store Manager with extensive experience in daily operations, inventory control, and staff management. Proven success in resolving customer complaints, enhancing store appearance, and driving sales growth. Expertise in training and mentoring staff to improve customer satisfaction and operational efficiency.
Overview
19
19
years of professional experience
Work History
Store Manager
Signet Jewelers
2022.07 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
Assistant Store Manager
Signet Jewelers Inc.
2005.07 - 2022.08
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
- Assisted in recruiting, hiring and training of team members.
Education
Associate of Arts - Technical Design Teacher
Jose De La Luz Y Caballero
Cuba01.1997
Skills
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Training and mentoring
- Team leadership and coaching
Timeline
Store Manager
Signet Jewelers
2022.07 - Current
Assistant Store Manager
Signet Jewelers Inc.
2005.07 - 2022.08
Associate of Arts - Technical Design Teacher
Jose De La Luz Y Caballero
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