Anyela Rodriguez - Ruza
Lakeland
Summary
Dynamic and results-oriented Administrative Assistant with proven expertise in office administration and customer service excellence, honed at Petroleos De Venezuela PDVSA. Specializes in streamlining invoice processing and enhancing data organization, complemented by strong problem-solving abilities and professional communication skills. Demonstrated success in improving document control and fostering cross-departmental collaboration to achieve organizational objectives.
Overview
17
17
years of professional experience
Work History
Asistente Administrativo
Petroleos De Venezuela PDVSA
01.2019 - 03.2023
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Assisted coworkers and staff members with special tasks on daily basis.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
Asistente Administrativo
ENELVEN, Energia Electrica De Venezuela
10.2005 - 12.2018
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Established administrative work procedures to track staff's daily tasks.
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
- Performed research to collect and record industry data.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
- Transcribed and organized information to assist in preparing speeches and presentations.
- Developed filing system for historical documents, preserving important company records and improving access to information.
- Facilitated cross-departmental communication, organizing meetings to discuss project progress and align objectives.
- Monitored office supplies inventory, ensuring availability of essential items without overstocking.
Education
BBA - BBA / Bachelor Bussiness Administration
UNEFA
Maracaibo - Estado Zulia08-2008
High School Diploma -
E.T.C. Francisco Jose Duarte
Maracaibo Estado Zulia07-2004
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- Time management
- Microsoft Excel
- Administrative support
- File organization
- Microsoft Word
- Microsoft outlook
- Customer and client relations
- Computer proficiency
- Filing
- Customer relations
- Clerical support
- Critical thinking
- Strong problem solver
- Scheduling
- Documentation and recordkeeping
- Office management
- Professional communication
- Database entry
- Scheduling and calendar management
- Verbal communication
- Data organization
- Professional and mature
- Deadline oriented
- Invoice processing
- Microsoft PowerPoint
- Prioritization
Languages
Spanish
Native or Bilingual
English
Elementary
Timeline
Asistente Administrativo
Petroleos De Venezuela PDVSA
01.2019 - 03.2023
Asistente Administrativo
ENELVEN, Energia Electrica De Venezuela
10.2005 - 12.2018
BBA - BBA / Bachelor Bussiness Administration
UNEFA
High School Diploma -
E.T.C. Francisco Jose Duarte
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