Anyelina Guzman
Brooklyn,NY
Summary
Results-driven Healthcare Operations and Practice Manager with extensive experience overseeing primary care and multi-specialty medical facilities. Expert in optimizing daily operations, improving patient satisfaction, and ensuring regulatory compliance. Proven track record in leading cross-functional teams, enhancing workflow efficiency, and driving financial performance. Bilingual (English/Spanish) with strong executive presence and a focus on operational excellence, strategic growth, and patient-centered care.
Overview
7
7
years of professional experience
Work History
Primary & Multi-specialty Practice Manager
Doral Health & Wellness
09.2024 - Current
- Optimized patient flow and service delivery in multi-specialty clinic operations.
- Enhanced collections and reduced claim denials through effective scheduling and billing oversight.
- Accelerated onboarding for new hires by coordinating comprehensive training programs.
- Maintained inventory levels and ordered office supplies to ensure operational efficiency.
- Ensured compliance with OSHA and HIPAA regulations through process assessments.
- Standardized workflows across multiple specialties to improve operational consistency.
- Supervised team of 30 office personnel.
Operations Manager
Blossom Home Care
09.2022 - 09.2024
- Enhanced productivity and retention by developing effective staff training programs.
- Ensured compliance with policies by overseeing Patient Census-related initiatives.
- Streamlined service delivery and agreements for Patients, PAs, HHAs, and PCAs.
- Provided key insights into consumer trends through comprehensive metric reporting.
- Optimized resource allocation by managing efficient budgeting processes.
- Improved employee performance through empowerment and increased accountability.
- Facilitated inter-departmental collaboration by establishing clear communication channels.
- Expanded business reach by supervising market analysis and office openings.
Director of Coordination
Blue Ridge Home Care
01.2019 - 09.2022
- Enhanced care quality by supervising home care coordinators and nursing staff.
- Customized care plans to address specific client needs effectively and efficiently.
- Conducted audits and evaluations to ensure compliance with quality assurance standards.
- Resolved client and family concerns promptly, ensuring high satisfaction levels.
- Produced comprehensive reports for management, regulatory bodies, and insurance providers.
- Executed risk management strategies to elevate overall service quality and efficiency.
Education
BA - Criminal Law and Justice
John Jay College of Criminal Justice (CUNY)
New York, NY01.2012
Skills
- Microsoft Office
- HHA Exchange
- E-paces
- New hire training
- Budget oversight
- Supplies ordering
- Regulatory compliance
- Referral management
- Policy development
- Schedule management
- Staff management
- Critical thinking
- Training and mentoring
- Quality control
- Loss prevention management
- Policy implementation
- Records management
- Policy and procedure development
- Managing medical practices
- Strategic planning
- Continuous improvement
- Bookkeeping
- Client consulting
- Resource allocation
- Insurance referral facilitation
Accomplishments
- Directed daily operations of primary care and multi-specialty practices, coordinating clinical and administrative teams seamlessly.
- Achieved measurable improvements in workflow efficiency, patient satisfaction, and revenue cycle performance.
- Implemented strategic process improvements, standardizing procedures across multiple locations.
- Led EHR/EMR system implementations to increase documentation accuracy and reduce claim denials.
- Fostered high-performing, collaborative teams with strong staff retention and engagement.
CORE COMPETENCIES
- Healthcare Operations Leadership
- Multi-Site Practice Management
- Financial Management & Budgeting
- EHR/EMR Implementation & Optimization
- Regulatory Compliance (HIPAA, OSHA, Joint Commission)
- Revenue Cycle Management & Billing Efficiency
- Staff Recruitment, Training & Mentorship
- Patient Experience & Stakeholder Relations
- Data-Driven Decision Making & KPI Analysis
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Primary & Multi-specialty Practice Manager
Doral Health & Wellness
09.2024 - Current
Operations Manager
Blossom Home Care
09.2022 - 09.2024
Director of Coordination
Blue Ridge Home Care
01.2019 - 09.2022
BA - Criminal Law and Justice
John Jay College of Criminal Justice (CUNY)