Anyelith Soza
Port St Lucie,FL
Summary
Competitive Sales Supervisor with experience overseeing teams to meet goals. Proficient in handling customers' complaints, inquiries and addressing concerns. Consistently completes sales orders accurately to exceed customer expectations. Outstanding leadership, organizational and communication skills.
Overview
8
8
years of professional experience
Work History
Health Educator
Florida Health Department
01.2023 - 03.2024
- Developed and implemented health education strategies to reach target audiences.
- Developed and distributed health education materials to increase awareness and understanding.
- Developed and implemented health education programs to promote healthy lifestyles and prevent chronic diseases.
- Enhanced patient outcomes by providing one-on-one counseling on health behaviors and disease management.
Store Manager
Speedway Gas Station
02.2021 - 07.2021
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
Front End Supervisor
Sam's Club
03.2016 - 10.2020
- Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
- Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.
- Monitored cash drawers in 15 checkout stations to verify adequate cash supply.
- Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
- Monitored cash drawers in 15 checkout stations to verify adequate cash supply.
- Coached and mentored team members for better performance, leading to higher levels of productivity and job satisfaction.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Conducted regular training sessions for new hires and existing employees on company policies, procedures, and best practices.
Education
Maltagalpa High School
Maltagalpa, Nicaragua 06.2009
Skills
- Presentation Skills
- Community Outreach
- Customer Service
- Problem-solving skills
- Workflow Management
- Goals and performance
- Sales Coaching
- Goal Setting and Achievement
- Decision-Making
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Health Educator
Florida Health Department
01.2023 - 03.2024
Store Manager
Speedway Gas Station
02.2021 - 07.2021
Front End Supervisor
Sam's Club
03.2016 - 10.2020
Maltagalpa High School