Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Anyelle Cristinne Gomes de Souza

Anyelle Cristinne Gomes de Souza

Mesa,USA

Summary

Bilingual Customer Service Specialist (Portuguese/English) with 2+ years of experience delivering exceptional client support in hospitality, front desk operations, and international customer service. Skilled in handling high-volume inquiries, resolving complex issues, and ensuring a positive customer experience across phone, email, and in-person channels. Recognized for empathy, cultural sensitivity, and calm under pressure. Adept at service recovery, conflict resolution, and multilingual communication in fast-paced, high-pressure environments.

Overview

4
4
years of professional experience

Work History

Web Designer & Brand Designer

Freelance
, Portugal
02.2020 - 03.2022
  • Company Overview: Remote web design and brand design services.
  • Designed and developed websites for small businesses and personal brands using WordPress, Wix, and Squarespace.
  • Created brand identities including logos, color palettes, and visual guidelines using Canva and Adobe Photoshop.
  • Developed social media templates and marketing materials tailored to client audiences.
  • Managed projects via Upwork, Freelancer.com, and direct client outreach, delivering work on schedule and to high aesthetic standards.
  • Projects included portfolios, e-commerce sites, blogs, and branded content packages.
  • Gained experience in user interface design, digital storytelling, and brand positioning.
  • Remote web design and brand design services.

Guest Services Associate

Carnival Cruise Line
02.2019 - 03.2020
  • Promoted from waitress to Front Desk after one year due to strong language skills and performance.
  • Assisted international guests with daily needs, excursion bookings, account issues, and on-board experiences.
  • Handled guest complaints with diplomacy and empathy, using service recovery skills and multilingual communication.
  • Managed cash float, processed payments, and supported embarkation/disembarkation processes.
  • Worked collaboratively with ship departments and ensured compliance with safety and company standards.

Food & Beverage Server

Carnival Cruise Line
05.2018 - 10.2018
  • Provided high-level service in a fast-paced international dining environment.
  • Ensured guest satisfaction through attention to detail and cultural sensitivity.
  • Trained in safety procedures, sanitation, and hospitality protocol.
  • Built strong rapport with returning guests through personalized service.

Education

Some College (No Degree) - CIS 102DA Customer User Support

Maricopa Community Colleges, Scottsdale Community College
Scottsdale, AZ

Associate of Applied Science - Architecture Technology

Maricopa Community Colleges
Scottsdale, AZ, USA
12.2025

Certificate - Interior Design Technology

Scottsdale Community College
Scottsdale, AZ
05.2024

Web Design for Everybody Specialization -

University of Michigan via Coursera
Portugal
02.2020

Skills

  • Microsoft Office
  • Google Workspace
  • Brand development
  • Web design
  • User interface design
  • Customer User Support
  • Inbound & Outbound Call Handling
  • Ticketing Systems
  • Conflict Resolution & De-escalation
  • Service Recovery & Escalations
  • Account & Billing Support
  • Multilingual Communication (Portuguese, English, Spanish)
  • SLA Compliance & Time-to-Resolution
  • Active Listening & Problem-Solving
  • Email & Chat Support
  • Cross-Cultural Customer Engagement

Languages

English - Fluent

Portuguese - Native

Spanish - Professional

Timeline

Web Designer & Brand Designer

Freelance
02.2020 - 03.2022

Guest Services Associate

Carnival Cruise Line
02.2019 - 03.2020

Food & Beverage Server

Carnival Cruise Line
05.2018 - 10.2018

Some College (No Degree) - CIS 102DA Customer User Support

Maricopa Community Colleges, Scottsdale Community College

Associate of Applied Science - Architecture Technology

Maricopa Community Colleges

Certificate - Interior Design Technology

Scottsdale Community College

Web Design for Everybody Specialization -

University of Michigan via Coursera

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Anyelle Cristinne Gomes de Souza
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