Anyely Espinal
Shirley,NY
Summary
Dedicated to offering exceptional assistance to team members and clients. Positive and upbeat with strong relationship-building abilities. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
7
7
years of professional experience
Work History
RECEPTIONIST/ACCOUNTING CLERK
Bren-Tronic's, Inc.
07.2023 - Current
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Organized, maintained and updated information in computer databases.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Helped maintain office security by monitoring visitor access and issuing badges as needed.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Maintained visitor log for entering and leaving facility for security purposes.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Streamlined accounts payable processes by implementing efficient invoice management and payment tracking systems.
- Maintained organized filing systems for accounting records, ensuring easy access to crucial financial information when needed.
MANAGER
Dominican Restaurant 5
02.2017 - 01.2024
- Welcoming and seating guests, taking guest orders
- Establish excellent and genuine guest relations, ensure guest satisfaction
- Respond to any guest issue in a timely manner to ensure all guests leave well satisfied
- Manage transactions with customers using cash registers and card payments.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
DATA ENTRY/ADMIN ASSISTANT
Broadridge Financial Solutions
10.2021 - 06.2023
- Manage updates of completed jobs and communicate to Quality Control, Production management
- Utilize web and mainframe applications to monitor and update job statuses and the lifecycle of mailings
- Interact effectively with multiple departments to provide necessary feedback on review results in a timely manner
- Managing multiple administrative procedures, goals and objectives set by management
- Review and monitor work orders along with the administrative components associated with packaging and presenting mail and skids to the UPS and presort vendors.
- Assisted manager in all aspects of business operations.
Education
High School Diploma -
Islip School District
06.2020
Skills
- Bookkeeping
- Administrative Support
- Office Management
- Clerical Support
- File Management
- Mail Distribution
- Organization Skills
- Information Protection
- Telephone Skills
- Attention to Detail
- Active Listening
- Problem Solving
Personal Information
Title: RECEPTIONIST/ADMIN/ACCOUNTING CLERK
Languages
Spanish
Native or Bilingual
Timeline
RECEPTIONIST/ACCOUNTING CLERK
Bren-Tronic's, Inc.
07.2023 - Current
DATA ENTRY/ADMIN ASSISTANT
Broadridge Financial Solutions
10.2021 - 06.2023
MANAGER
Dominican Restaurant 5
02.2017 - 01.2024
High School Diploma -
Islip School District
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