Anyeris Baez

• Verify patient demographics and insurance information
• schedule follow up appointments and call patient to remind them about future appointments.
• assistance to Veterans providing a smooth process for the management of his/her outpatient appointments
• review the clinics appointment schedule to ensure that clinic utilization is optimized and effectively supports the needs of the clinics as well as the needs of the Veterans.
• Develop and maintain effective and efficient communication with the patient, team, medical staff, and other agencies.
• setting priorities and deadlines, providing input in problem solving on operational issues or procedures.
• Answering phone calls
• Mailed patient appointment letters.

• Works in a proficient and self-directed manner, setting priorities and coordinating work in accordance with established processes, policies and regulations
• Distributes and balances workload and creates and maintains employee work schedules
• Works with a patient care team to effectively provide, manage and support VA Health care to patients
• Participates and provides input in problem solving on operational issues or procedures in team meetings, performing administrative follow-up actions
• Assists staff with a variety of clerical duties in one or more outpatient and inpatient clinics that provide a variety of medical services
• Scheduled the Veteran's future appointments per the Doctor's order and the patient's request.
• Communicated effectively, both orally and in writing, with other departments, doctors, nurses, support staff, and patients.
• Maintained a positive attitude and calm demeanor when faced with difficult situations.
• Verified the Veteran's personal information, such as an address, phone number, emergency contacts, next of kin, social security, and date of birth.

• Responsible for keeping kitchen and dining areas clean and orderly.
• Assisted staff at other stations to maintain optimal coverage to meet customers’ needs during high-volume shifts.
• Processed approximately 15 orders during busy times, achieved a high accuracy rate, maintained customer satisfaction, and increased customer loyalty.
• Processed orders and assisted with running cash registers during high-volume periods.
• Welcomed customers, took their food orders, and processed their payments.
• Answered telephone inquiries and arranged food deliveries to various locations.

• Assist physicians with patients’ procedure
• Schedule, reschedule and follow up on appointments
• Verify and update clinical and demographic record
• Mailing patients appointment letters
• Handled telephone calls in a prompt, courteous manner.
• Obtained& maintained medical record
• Added and removed patients from Recall as needed
• Updated phone numbers and addresses using Prereg in VISTA during the check-in process.
• Mailed appointment and reminder letters to patients.
• Ordered supplies for staff.

• Analyzed complex medical records to identify discrepancies in accuracy and completeness.
• Identified new methods to optimize medical records management.
• Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
• Generated and maintained statistical data related to medical records.
• Organize and manage patients' health information data
• Ensure paperwork is properly filled out
• Codify patients' medical information for reimbursement purposes.
• Review patient records and pathology reports and assign codes for the diagnosis and treatment of different cancers and selected benign tumors.
• Assign a code to each diagnosis and procedure by using classification systems software.
• Communicate with physicians and other healthcare professionals to clarify diagnoses or to obtain additional information

• Receive payment by cash, check, credit cards, vouchers or automatic debits.
• Issue receipts, refunds, credits, or change due to customer
• Assist customers by providing information and resolving their complains
• Establish or identify prices of goods services and admission, and tabulate bills using calculators, cash registers, or optical price scanners.
• Answer customer’s question, and provide information on procedure or policies
• Greet customers entering establishments
• Supervise and participate in kitchen and dining area cleaning activities
• Specify food portion and courses, production and time sequences, and workstation and equipment arrangements

• Ensured quality of food and service thru effective people and management skill
• Effective handled of labor and food targets to meet company goals Resolved customer complaints and initiated corrections to make sure customers were properly handled and happy.
• Integrated people skills along with effective customer resolution to alleviate customer conflicts.
• Learned and trained employees on new policies and products that were implemented at time of employment.
• Responsible for quality, service, and cleanliness.
• Monitored employees from Observation Post and from all areas of restaurant.
• Prepared food while delivering a quality and fast made neat product.
• Recorded inventory and labor targets at the end of shifts.