My'Kerria Shackleford

• Developed strong product knowledge to assist customers based on customer needs. Place online orders, confirm order status, managed returns and exchanges. Managed proper follow-up and resolution.
• Data entry by submitting detailed records of customers' request, interactions and ensuring accurate account information such as billing, shipping and contact information.
• Multitask by carefully listening to customer inquires and remaining professional in a high-stress situations. Collaborating with CSR team, warehouse and other departments to resolve customers problems turning potential negative reviews into positive testimonials resulting in increased loyalty and repeat business.
• Trainer for new hires with the CSR department on company policies and procedures. Also created two handbooks for company procedures and policy which was provided to all new and existing representatives.
• Conducted thorough investigations of disputed returns claims, working closely with customer service team and others to resolve fairly and efficiently.

• Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.

•Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

•Responded to customer requests for products, services and company information. Communicated with vendors regarding back order availability, future inventory and special orders.

•Recommended Product or Service to customers, thoroughly explaining details. Answered customer telephone calls promptly to avoid on-hold wait times.

• Performed data entry with Software to record call notes, suggestions and questions.

• Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs

• Prepared and served meals in alignment with dietary guidelines and resident preferences and patiently and compassionately
• Assisted in food preparation, ensuring compliance with sanitation standards and safety protocols.
• Maintained cleanliness of kitchen and dining areas, adhering to health regulations.
• Collaborated with nutritionists to support residents' specific dietary needs and restrictions.

• Prepared cooking supplies, ingredients and workstations during opening and closing procedures to maximize efficiency.

• Washed plates, cups, serving and eating utensils and kitchen equipment in Type commercial dishwasher.

• Distributed food to wait staff quickly during busy peak periods to drive customer satisfaction. • Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bag