Anyetta Purdy
Hutto,TX
Summary
Experienced customer-oriented store manager adept at retail operations, sales and service team leadership, and profitability strategies. Highly organized with a strong ability to prioritize tasks and achieve performance and productivity goals. Successfully recruits, trains, develops, and manages a team of store associates and assistant managers.
Overview
24
24
years of professional experience
Work History
Store Manager
AutoZone
Pflugerville, TX
01.2001 - Current
- Performed regular price checks to ensure competitive pricing.
- Assessed operational efficiency of the store's departments.
- Updated POS system with new products and promotional offers.
- Ensured compliance with safety regulations and company policies.
- Prepared monthly reports on sales figures, expenses, profits.
- Established customer service standards and monitored staff compliance.
- Created weekly work schedules for store personnel.
- Recruited, trained and supervised new employees.
- Monitored inventory levels and placed orders to restock shelves.
- Resolved customer complaints in a timely manner.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
Education
High School Diploma -
Summerville High
Summerville, Nj06-1999
Skills
- Supply Ordering
- Team Development
- Promotional planning
- Store Merchandising
- Customer Service Management
- Shift Scheduling
- Store operations oversight
- POS Systems
- Payroll Management
- Employee Training
- Operations
- Opening and closing procedures
- Customer Relations
- Team Leadership
- Recruitment and hiring
- Staff Management
Timeline
Store Manager
AutoZone
01.2001 - Current
High School Diploma -
Summerville High