ANYIA SHANKS
Summary
Organized and dependable administrative support professional with strong customer service, communication, and problem-solving skills. Experienced in managing front-line operations, maintaining accurate records, and supporting HR, sales, and event coordination. Recognized for professionalism, adaptability, and ability to work efficiently in fast-paced environments.
Overview
3
3
years of professional experience
1
1
Certification
Work History
FRONT END CASHIER
Chic-Fil-A
Nottingham, Maryland
01.2025 - 06.2025
- Operated 3 types of payment terminals confidently, enabling diverse payment options for patron
- Approached every question or concern with calm and level-headed approach
- Collaborated with team members to ensure seamless store operations during busy periods
INTERN
Human Resources Lincoln University
Oxford, PA
09.2024 - 05.2025
- Assisted with recruiting and onboarding processes by posting job openings, screening resumes, and scheduling interviews
- Participated in various HR projects focused on employee training, performance management, and retention initiatives
- Managed approximately 30 incoming calls, emails and faxes per day while performed administrative duties including filing, scanning, and managing HR-related correspondence to support departmental efficiency.
TOUR GUIDE, OFFICE ASSISTANT
Office of Undergraduate Admissions Lincoln University
Oxford, PA
08.2023 - 09.2024
- Maintained accurate and organized records within a fast-paced office environment while assisting the project manager, planning campus tours, and handling incoming calls
- Delivered informative and engaging tours to 2 visitor groups per day, highlighting key points of interest and attractions, and regularly presented welcoming speeches to large groups to enhance the guest experience
- Assisted with planning special events or programs at the office, contributing to increased visibility and interest in our offering within the community.
CALL SALES REPRESENTATIVE
United Medical Alert
Nottingham, MD
01.2024 - 06.2024
- Provided detailed information to customers about medical alert systems, including features, benefits, and pricing Meeting 5 sales per day goal
- Successfully closed sales, negotiated terms, and finalized sales agreements
- Additionally, presented new strategies to managers for improving sales techniques and enhancing customer engagement
SALES ASSOCIATE
Rainbow
Nottingham, MD
07.2022 - 07.2023
- Facilitated customer transactions and supported daily business operations
- Maintained a clean and visually appealing store environment to ensure a positive customer experience
- Collaborated with the manager on business plans and presented at least 3 business ideas to leadership during store visits
Education
Bachelor of Science - Criminal Justice Legal Studies
Lincoln University
Oxford, PA05.2025
Skills
- Compliance Management
- Microsoft Office Suite
- Google Workspace
- Interpersonal Skills
- Problem Solving
- Business & Writing Communications
Certification
- INTRODUCTION TO SHRM
- CPR, AED, FIRST AID
Timeline
FRONT END CASHIER
Chic-Fil-A
01.2025 - 06.2025
INTERN
Human Resources Lincoln University
09.2024 - 05.2025
CALL SALES REPRESENTATIVE
United Medical Alert
01.2024 - 06.2024
TOUR GUIDE, OFFICE ASSISTANT
Office of Undergraduate Admissions Lincoln University
08.2023 - 09.2024
SALES ASSOCIATE
Rainbow
07.2022 - 07.2023
Bachelor of Science - Criminal Justice Legal Studies
Lincoln University