ANYIA SHANKS
Summary
Organized and dependable administrative support professional with strong customer service, communication, and problem-solving skills. Experienced in managing front-line operations, maintaining accurate records, and supporting HR, sales, and event coordination. Recognized for professionalism, adaptability, and ability to work efficiently in fast-paced environments.
Overview
3
3
years of professional experience
1
1
Certification
Work History
FRONT END CASHIER
Chic-Fil-A
01.2025 - 06.2025
- Operated 3 types of payment terminals confidently, enabling diverse payment options for patron
- Approached every question or concern with calm and level-headed approach
- Collaborated with team members to ensure seamless store operations during busy periods
INTERN
Human Resources Lincoln University
09.2024 - 05.2025
- Assisted with recruiting and onboarding processes by posting job openings, screening resumes, and scheduling interviews
- Participated in various HR projects focused on employee training, performance management, and retention initiatives
- Managed approximately 30 incoming calls, emails and faxes per day while performed administrative duties including filing, scanning, and managing HR-related correspondence to support departmental efficiency.
TOUR GUIDE, OFFICE ASSISTANT
Office of Undergraduate Admissions Lincoln University
08.2023 - 09.2024
- Maintained accurate and organized records within a fast-paced office environment while assisting the project manager, planning campus tours, and handling incoming calls
- Delivered informative and engaging tours to 2 visitor groups per day, highlighting key points of interest and attractions, and regularly presented welcoming speeches to large groups to enhance the guest experience
- Assisted with planning special events or programs at the office, contributing to increased visibility and interest in our offering within the community.
CALL SALES REPRESENTATIVE
United Medical Alert
01.2024 - 06.2024
- Provided detailed information to customers about medical alert systems, including features, benefits, and pricing Meeting 5 sales per day goal
- Successfully closed sales, negotiated terms, and finalized sales agreements
- Additionally, presented new strategies to managers for improving sales techniques and enhancing customer engagement
SALES ASSOCIATE
Rainbow
07.2022 - 07.2023
- Facilitated customer transactions and supported daily business operations
- Maintained a clean and visually appealing store environment to ensure a positive customer experience
- Collaborated with the manager on business plans and presented at least 3 business ideas to leadership during store visits
Education
Bachelor of Science - Criminal Justice Legal Studies
Lincoln University
Oxford, PA05.2025
Skills
- Compliance Management
- Microsoft Office Suite
- Google Workspace
- Interpersonal Skills
- Problem Solving
- Business & Writing Communications
Certification
- INTRODUCTION TO SHRM
- CPR, AED, FIRST AID
Timeline
FRONT END CASHIER
Chic-Fil-A
01.2025 - 06.2025
INTERN
Human Resources Lincoln University
09.2024 - 05.2025
CALL SALES REPRESENTATIVE
United Medical Alert
01.2024 - 06.2024
TOUR GUIDE, OFFICE ASSISTANT
Office of Undergraduate Admissions Lincoln University
08.2023 - 09.2024
SALES ASSOCIATE
Rainbow
07.2022 - 07.2023
Bachelor of Science - Criminal Justice Legal Studies
Lincoln University
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