Anyia Smith

• Professionally process outbound sales and/or customer service calls

• Respond to customer questions

• Resolve customer issues

· Pray with those in need

• Offer up-sells and cross-sells to callers

• Record and verify accurate information on all calls

• Adhere to work schedule provided

• Positively and respectfully communicate with customers

• Maintain high level of punctuality

· Maintain consistent, reliable attendance standards

• Maintain company and client confidentiality

• Meet established sales/fundraising goals on outbound projects

• Multi-task by adjusting from one type of call to another without loss of efficiency, composure, or knowledge

• Answer phones, and greet and focus on our donors, while ensuring the safety of donors and our employees.

• Pay attention to detail to screen new and repeat donors, and take and record donor vital signs and finger stick

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• I would help to identify operational opportunities for continuous improvement, initiate changes to center processes, as needed, through the use of company approved procedures
• Be able to work in our fast-paced, team environment; ensure a clean and professional work environment; attend
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• Be there for the donors, which includes working a variety of shifts, Saturdays and Sundays, and holidays.
• I also would install, operate, maintain, and troubleshoot state-of-the-art plasmapheresis machines while ensuring the safety of our donors.
• Drew blood trom patients to collect samples using venipuncture and tollowing aseptic tecnnicues
• Enforced infection control and sharps disposal procedures to protect patients, co-workers and self.
• Counseled patients to ease fears, explain procedures and enhance cooperation during blood draws.
• Screened prospective donors by conducting interviews, obtaining medical histories and measuring vital signs.
• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services
• Answering phones with multiple lines
• Transferring calls
• Medical terminology

Organized in-store technology classes for 19 new team members, and created ongoing training.

• Updated and authored new procedures in the store with 100% team member buy-in and participation.

• Awarded a 92% customer feedback score by heading customer relations, addressing customer needs, and resolving disputes

• Managed store inventory by performing audits, cross-referencing sales with inventory count, and reducing inventory loss by 18%.