Anyicar Mundarain
Orlando,FL
Summary
Experienced Customer Service Representative fluent in English and Type language. Professional employee dedicated to providing excellent service to current and new customers. Comfortable working in fast-paced environment attending to customer service needs including incoming calls, product questions, issue resolution and order processing.
Overview
2
2
years of professional experience
Work History
Bilingual Agent
Teleperformance
10.2020 - 12.2022
- Managed high call volumes efficiently while maintaining a professional demeanor and quality service for all customers.
- Greeted customers courteously and professionally using agreed-upon procedures and most understandable language.
- Delivered presentations at industry conferences or workshops highlighting company offerings, utilizing bilingual skills to effectively engage attendees.
- Provided timely feedback to management regarding customer concerns or suggestions, allowing for prompt resolution or improvement measures.
- Maintained comprehensive records of all interactions with clients, ensuring efficient follow-up actions were taken when needed.
- Expedited resolution of client issues, liaising between various departments as necessary for seamless communication.
- Improved team productivity by assisting with bilingual tasks when needed.
- Prepared complete and accurate work and notated accounts in requested language.
- Enhanced customer satisfaction by addressing inquiries in both English and Spanish languages.
- Increased client retention rate by providing exceptional customer service in their preferred language.
Education
Bachelor Of Science -
Jose Felix Ribas
Venezuela07.2010
Skills
- Empathy and patience
- Verbal Communication
- Technical skills
- Cultural Awareness
- Problem-Solving
- Customer Support
- Call center experience
- Call Management
- Call Center Operations
- Refund Processing
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Bilingual Agent
Teleperformance
10.2020 - 12.2022
Bachelor Of Science -
Jose Felix Ribas