Anykea Scott
Baton Rouge,LA
Summary
Highly organized and detail-oriented professional with strong work ethic and dedication to achieving goals. Skilled at developing and maintaining documentation systems, managing calendars and preparing reports. Knowledgeable in project management principles, business processes and customer service best practices. Dependable Coordinator provides excellent office management and administrative support. Possesses strong communication and interpersonal skills with demonstrated ability to manage competing priorities and meet deadlines. Creative problem solver with strong analytical and critical thinking skills.
Overview
6
6
years of professional experience
Work History
Administrative Coordinator 4
Division Of Administrative Law
2021.12 - 2024.03
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Gathered and organized materials to support operations.
- Tracked records, filed documents and maintained communication between clients to manage office activities.
- Used job-related software to draft and finalize written correspondence and documentation.
- Participated in workshops and in-service meetings to enhance personal growth and professional development.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Oversaw scheduling tasks efficiently, ensuring optimal staff coverage during peak times without sacrificing quality of service delivery or exceeding budget constraints.
- Facilitated smooth day-to-day operations by anticipating needs, proactively addressing potential issues, and efficiently resolving problems as they arose.
- Assisted management with special projects to complete all tasks by deadlines.
Disaster Case Manager
Westaff
2021.04 - 2021.06
- Assist with directions on completing application and collecting data
- Assisting with rent payments
- Data entry
- Inbound/Outbound calls approximately 40-60
- Managed complex caseloads while maintaining high levels of organization and attention-to-detail throughout process.
- Connected clients with critical resources such as mental health counseling or legal aid when needed, promoting holistic recovery efforts.
- Provided emotional support to clients during crisis situations, demonstrating empathy and professionalism under challenging circumstances.
- Managed complex caseloads while maintaining high levels of organization and attention-to-detail throughout process.
- Maintained accurate records of client interactions, ensuring confidentiality and compliance with relevant regulations and policies.
- Developed strong relationships with community partners to facilitate resource sharing and collaboration, enhancing overall service delivery capabilities.
- Assessed client needs, identifying appropriate resources for their long-term recovery goals.
- Enhanced community resilience through coordination of support services and resources for disaster-affected individuals and families.
Administrative Coordinator III
Louisiana Housing Corporation
2020.08 - 2021.04
- Data entry
- Case management
- Microsoft excel spreadsheet.
- Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
- Prepared detailed documents and reports in adherence administrative processes.
- Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible and organized.
- Assisted management with special projects to complete all tasks by deadlines.
Administrative Coordinator II
Southern University and A&M College
2018.06 - 2020.03
- Answer phone calls
- Schedule meetings
- Cashier
- Filing and organizing papers.
- Monitored and directed incoming mail and prepared outgoing mail.
- Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
- Maintained well-organized filing system to ensure easy access to important records and documents.
Education
Some College (No Degree) -
Southern University And A & M College
Baton Rouge, LASkills
- Administrative Experience
- Case Management
- Clerical experience
- Front desk
- Customer service
- Microsoft Office
- Customer Service
- Discretion and Confidentiality
- Scheduling and calendar management
Assessments
- Spreadsheets with Microsoft Excel, Familiar, 05/01/21, Knowledge of various Microsoft Excel features, functions, and formulas
- Administrative assistant/receptionist, Expert, 05/01/21, Using basic scheduling and organizational skills in an office setting
- Attention to detail, Proficient, 04/01/21, Identifying differences in materials, following instructions, and detecting details among distracting information
- Customer service fit, Proficient, 03/01/21, Measures the traits that are important for high-quality customer service.
- Customer focus & orientation, Highly Proficient, 05/01/21, Responding to customer situations with sensitivity
- Administrative support professional fit, Proficient, 04/01/21, Measures the traits that are important for successful administrative support professionals
- Scheduling, Proficient, 03/01/21, Cross-referencing agendas and itineraries to avoid scheduling conflicts
- Case management & social work, Familiar, 05/01/21, Determining client needs, providing support resources, and collaborating with clients and multidisciplinary teams
Timeline
Administrative Coordinator 4
Division Of Administrative Law
2021.12 - 2024.03
Disaster Case Manager
Westaff
2021.04 - 2021.06
Administrative Coordinator III
Louisiana Housing Corporation
2020.08 - 2021.04
Administrative Coordinator II
Southern University and A&M College
2018.06 - 2020.03
Some College (No Degree) -
Southern University And A & M College
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