Anyla Santos
North Anson
Summary
Motivated Crew Member with experience in fast-paced environments. Strong background in customer service, teamwork, and problem-solving. Consistently recognized for maintaining high standards of cleanliness and organization. Delivered quality service by offering efficient and friendly support to customers and team members.
Overview
1
1
year of professional experience
Work History
Crew Member
Dunkin' Donuts Franchising
Oakland
12.2024 - Current
Crew Member
Dunkin' Donuts
Skowhegan
06.2024 - 09.2024
- Presented orders to guests within anticipated service times.
- Brewed and served coffee and tea with preferred add-ins.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Organized and restocked supplies to support operations and team productivity.
- Restocked napkins, condiments and utensils at self-service areas during slow periods.
- Scrubbed and polished counters to remove debris and food.
- Served food quickly for positive guest experiences.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Stocked shelves and cases with new or transferred items.
- Resolved customer complaints in a professional manner.
Education
High School Diploma -
Carrabec High School
North Anson, ME06-2024
Skills
- Cooking
- Tool and equipment use
- Order delivery practices
- Teamwork and collaboration
- Clear communication
- Time management
- Attention to detail
- Inventory restocking
- Crew leadership
- Task prioritization
- Verbal and written communication
- Visual communication
- Sanitizing
- Stock management
Timeline
Crew Member
Dunkin' Donuts Franchising
12.2024 - Current
Crew Member
Dunkin' Donuts
06.2024 - 09.2024
High School Diploma -
Carrabec High School