Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Anyla Washington

Woodbury

Summary

With over 5 years of customer-facing experience, I bring exceptional people skills and adaptability to any role. A fast learner and natural leader, I excel at building relationships with diverse individuals. My reputation for reliability and strong organizational skills makes me thrive in any work environment. Open to learning new things outside of my comfort zone, I require proper training and guidance initially. Equipped with problem-solving abilities and strong communication skills, I am a valuable contributor to team success. Dedicated and enthusiastic, I embrace new challenges to advance organizational objectives. As a business professional with a keen eye for administrative excellence and customer service, I have a proven track record in managing reception duties with high accuracy, ensuring smooth daily operations and client satisfaction. Thriving in team settings and easily adapting to dynamic demands, I showcase proficiency in multitasking and problem-solving.

Overview

4
4
years of professional experience

Work History

Retail Sales Associate

Macy's
08.2024 - 12.2024
  • Make the customer the number one priority by connecting with customers on the sales floor to provide great customer service
  • Leverage apparel product and trend knowledge to make product recommendations, educate and assist the customer, and increase sales
  • Respond to customer requests for additional merchandise and share knowledge about featured brands/products to drive product sales and give expert style advice
  • Demonstrate full understanding of Macy's loyalty programs and point of sale systems
  • Maintain selling floor presentation following company merchandise directives and ensure fitting rooms are customer-ready by promptly clearing merchandise and returning it to the appropriate area on the selling floor
  • Work store events in whatever capacity is required to ensure successful execution and seamless customer experience
  • Ensure receipt of new merchandise, unpack and set up new merchandise according to visual guidelines, and repack unsold inventory to be delivered to the distribution center
  • Reconfigure store fixtures to prepare new layout and visual presentation for upcoming theme
  • Ensure accurate merchandise pricing and process markdowns in a timely and accurate manner

Front Desk Receptionist

In The Beginning Family Childcare Center
05.2024 - 08.2024
  • Answering phone calls: Respond to inquiries about daycare services, schedule appointments, and relay messages to staff
  • Managing appointments: Schedule and manage child care appointments, including drop-off and pick-up times
  • Registration and paperwork: Collect and maintain necessary paperwork including enrollment forms, medical records, and emergency contact information
  • Payment processing: Collect tuition payments, manage billing, and maintain accurate financial records
  • Maintaining records: Update attendance logs, document any incidents or concerns about children, and keep records organized
  • Communicating with staff: Relay important information to teachers and other staff members regarding child care needs and updates
  • Maintaining a positive environment: Ensure the front desk area is clean, organized, and welcoming
  • Enforcing safety protocols: Adhere to all safety regulations and procedures regarding child check-in and check-out processes

Customer Service Assistant

Red Hawk Central
10.2023 - 05.2024
  • Greet and assist students, parents, and staff with financial aid questions in person, via phone, and email.
  • Provide general information about financial aid programs, including grants, loans, work-study, and scholarships.
  • Assist students in completing financial aid applications (FAFSA, institutional aid forms, etc.).
  • Review and process financial aid documents for accuracy and completeness.
  • Maintain and update student records in financial aid systems.
  • Guide students through deadlines, eligibility requirements, and financial aid disbursement timelines.
  • Explain financial aid award letters and assist in resolving discrepancies or appeals.
  • Direct students to financial literacy resources and counseling services.
  • Ensure compliance with institutional, state, and federal financial aid regulations.
  • Perform administrative tasks, including filing, data entry, and document scanning.
  • Support financial aid workshops, orientations, and outreach events

Cashier/Customer Service

Walmart
02.2022 - 01.2024
  • A Walmart cashier is responsible for operating a cash register, scanning customer items, processing payments, providing basic customer service by greeting and assisting shoppers, ensuring accurate transactions, maintaining a clean checkout area, and adhering to store policies while ensuring a positive customer experience at the checkout lane; often requiring standing for extended periods and handling multiple tasks simultaneously
  • Key responsibilities include: Greeting customers: Smiling, making eye contact, and welcoming customers to the checkout line
  • Scanning items: Accurately scanning merchandise using a barcode scanner
  • Processing payments: Handling cash, credit cards, debit cards, and other forms of payment accurately
  • Bagging items: Properly bagging customer purchases
  • Answering customer questions: Providing information about products, pricing, and store policies
  • Handling returns: Processing returns according to store procedures
  • Maintaining cleanliness: Keeping the checkout area clean and organized
  • Following store policies: Adhering to company guidelines regarding cash handling, age verification, and other procedures
  • Basic customer service: Addressing customer concerns and resolving issues when possible
  • Required skills: Strong cash handling skills, Attention to detail, Basic math abilities, Excellent customer service skills, Ability to work quickly and efficiently under pressure, Ability to stand for extended periods

Crew Member

McDonald's
12.2020 - 09.2021
  • Greeting customers, recommending food items, collecting payments, promoting special deals, operating various tools and equipment to prepare food, maintaining cleanliness, and ensuring quality control

Education

No Degree - Health Science

Rowan College of New Jersey
Sewell, NJ
05-2028

High School Diploma -

Woodbury Junior Senior High School
Woodbury, NJ
06-2023

Skills

  • Stocking
  • Customer service
  • Cleaning Experience
  • Cashier operation
  • Communication
  • Guest Services
  • Organization
  • Attention to detail
  • Honest and dependable
  • Reliable and responsible
  • Adaptable and flexible
  • Friendly and helpful
  • Goal driven
  • Strong communication and interpersonal skills
  • Excellent written and verbal communication
  • Cash handling
  • Food Preparation
  • Problem-solving
  • Teamwork and collaboration
  • Time management
  • Customer assistance
  • Microsoft Word

Languages

English
Full Professional

Timeline

Retail Sales Associate

Macy's
08.2024 - 12.2024

Front Desk Receptionist

In The Beginning Family Childcare Center
05.2024 - 08.2024

Customer Service Assistant

Red Hawk Central
10.2023 - 05.2024

Cashier/Customer Service

Walmart
02.2022 - 01.2024

Crew Member

McDonald's
12.2020 - 09.2021

No Degree - Health Science

Rowan College of New Jersey

High School Diploma -

Woodbury Junior Senior High School

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