Anyra Hayes
Harrison Township,MI
Summary
Conscientious escalation specialist with experience solving problems creatively and using tact and diplomacy to achieve win-win outcomes. Team player comfortable in competitive, fast-paced environments. Effective in handling direct customer inquiries, implementing customer service policies, and executing financial responsibilities.
Overview
6
6
years of professional experience
Work History
Retail Escalation Support
PNC Bank Financial Services
08.2022 - Current
- Uphold stringent industry regulations and internal protocols to guarantee compliant and accurate resolution of customer concerns
- Address service-related issues by employing negotiation techniques, acknowledging concerns, and implementing solutions to enhance overall customer
- Collaborate with cross-functional teams to ensure consistent adherence to banking regulations while finding customer-centric resolutions
Assistant Store Manager
Ulta Beauty
09.2020 - 08.2022
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline the scope of positions for new organization.
- Established strong vendor relationships for timely delivery of products, reducing stockouts, and improving customer satisfaction.
Customer Support Representative
RUE21
07.2018 - 09.2020
- Managed consumer inquiries and issues through telephone, email, and direct mail channels, ensuring prompt and satisfactory resolutions.
- Demonstrated exemplary service by applying good judgment on a case-by-case basis to delight consumers and expedite resolutions.
- Implemented effective upselling techniques by identifying opportunities within existing customer interactions, leading to increased revenue generation.
Education
Associate of Arts, Business Administration -
University of Phoenix
Skills
- Analytical Thinking
- Conflict Resolution
- Written & Oral Communication
- Documentation
- Microsoft Office
- Decision Making
- Attention To Detail
- Task Management
Timeline
Retail Escalation Support
PNC Bank Financial Services
08.2022 - Current
Assistant Store Manager
Ulta Beauty
09.2020 - 08.2022
Customer Support Representative
RUE21
07.2018 - 09.2020
Associate of Arts, Business Administration -
University of Phoenix
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