Summary
Overview
Work History
Education
Skills
Training
Timeline
Generic

Anysa Davis

Houston

Summary

Dedicated customer service and technical support professional with a strong background in telephone, email, and virtual customer service. Proficient in utilizing customer relationship management (CRM) systems and software to enhance customer interactions. Skilled in conflict resolution and adept at handling customer escalations with professionalism. Eager to leverage expertise and passion for customer satisfaction to deliver efficient and effective service to all stakeholders.

Overview

9
9
years of professional experience

Work History

Technical Support Representative

Teleperformance USA
09.2024 - 04.2025
  • Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
  • Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
  • Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
  • Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
  • Conducted comprehensive diagnostic tests to pinpoint underlying causes of reported issues.
  • Reduced call resolution time by effectively troubleshooting software and hardware problems.
  • Enhanced customer satisfaction by efficiently resolving technical issues and providing clear explanations.

Technical Support Agent

Concentrix
07.2023 - 09.2024
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues.
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
  • Analyzed issues to identify troubleshooting methods needed for quick remediation.
  • Diagnosed system errors with meticulous attention to detail, ensuring accurate solutions were provided.
  • Managed high call volume efficiently, addressing customer concerns promptly and professionally.
  • Conducted remote desktop sessions to assist clients in resolving technical problems swiftly.
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Resolved at least 15+ technical support inquiries per day.
  • Resolved issues with systems, hardware and telephones quickly and accurately.
  • Documented support interactions for future reference.
  • Walked individuals through basic troubleshooting tasks.
  • Explained technical information in clear terms to promote better understanding for non-technical users.

Customer Care Agent

Sirius XM
02.2020 - 01.2021
  • Handled 70+ daily calls, revolving around new customer sign-ups, retrieving customer data, researching product information, and canceling services.
  • Escalated customers to appropriate departments for billing issues, complaints, and customer loyalty rewards while maintaining a calm tone and attitude.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Sales Associate

Old Navy
01.2018 - 02.2020
  • Assisted an average of 50 customers each day with finding specialized items & provided recommendations for custom projects.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Answered customer questions about sizing, accessories, and merchandise care.

Lead Cashier

Taco Bell Restaurant
01.2016 - 01.2018
  • Maintained a balanced cash drawer with diligent attention to detail and accurate counting practices.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Resolved customer complaints empathetically yet professionally, salvaging potentially negative experiences into positive ones.

Education

High School Diploma -

Penn Foster
01.2021

Skills

  • Technical Support
  • Zendesk
  • 70 WPM Typing Speed
  • Virtual Chat/Email Support
  • PeopleSoft
  • Sales Escalations
  • Retail Support
  • CRM Systems
  • Technical troubleshooting
  • Product troubleshooting
  • Remote support
  • Customer service

Training

How to Win Customers Over in 60 Seconds! Wally World | January 20, 2021

Timeline

Technical Support Representative

Teleperformance USA
09.2024 - 04.2025

Technical Support Agent

Concentrix
07.2023 - 09.2024

Customer Care Agent

Sirius XM
02.2020 - 01.2021

Sales Associate

Old Navy
01.2018 - 02.2020

Lead Cashier

Taco Bell Restaurant
01.2016 - 01.2018

High School Diploma -

Penn Foster

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